Sr. Customer Technical Architect

LogicMonitor • San Francisco Bay Area, CA

345d • Hybrid

About The Position

LogicMonitor is seeking a Senior Customer Technical Architect to shape the future of IT infrastructure monitoring. This pivotal role involves empowering global enterprises to unlock the full potential of our innovative hybrid observability platform, LM Envision. The position is based in San Francisco, CA, and focuses on customer engagement, technical strategy development, solution design, and providing expert technical advisory to ensure customer success in managing critical IT infrastructure. The role also includes conducting training sessions, gathering customer feedback, and collaborating with internal teams to align technology solutions with customer goals.

Requirements

• 10-15+ years experience in a similar technical role.
• Significant experience in IT Infrastructure and/or software development.
• Proficiency in virtualization/cloud-native architectures, containerization, observability, and DevOps.
• Hands-on coding/scripting experience (groovy, powershell, python, ruby, etc.).
• Strong understanding of enterprise systems, information, and data flows.
• Superior oral and written communication skills in English.
• Willingness to travel to deliver onsite training/evangelism.

Nice To Haves

• Experience with virtualization technologies (VMWare, Hyper-V, etc.).
• Experience with storage solutions (Netapp, EMC, etc.).
• Familiarity with load balancers (f5 bigIP, NetScaler, etc.).
• Knowledge of web servers (IIS, Apache, Tomcat, etc.).
• Experience with databases (SQL, MySQL, Postgress, etc.).

Responsibilities

• Act as the primary technical point of contact for customers, building strong relationships.
• Collaborate with internal stakeholders to understand customer business goals and challenges.
• Design scalable and robust technical solutions that meet customer requirements.
• Provide expert advice on best practices, solution architecture, and technology choices.
• Conduct POCs to test and evaluate new features released by PDE.
• Assist customers in troubleshooting and resolving complex technical issues.
• Conduct Best-Practices training sessions and workshops for customer teams.
• Gather feedback from customers to inform and influence PDE roadmap.
• Conduct product demonstrations and technical presentations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 1,001-5,000 employees