Sr Director, Chief of Staff & Executive Planning

About the position

T-Mobile is in pursuit of exceptional talent to join our executive team. We’re committed to excellence and innovation, and we are on the lookout for a leader who can steer our company towards new heights of success. In this pivotal role, you will be responsible for driving strategic initiatives and leading a talented team of professionals. The ideal candidate will possess a proven track record of success, demonstrating a keen ability to navigate complex challenges and capitalize on emerging opportunities. As a key member of our executive team, you will play a crucial role in shaping and executing our organizational strategy and contributing to our continued growth and market leadership. Join us in our commitment to driving innovation, inspiring collaboration, fostering a positive company culture, and achieving unparalleled success. As CG President's trusted advisor, this position leads the business office for T-Mobile's Consumer Group, an organization responsible for all consumer-facing channels and accountable for three lines of business: Postpaid, Prepaid, and Broadband. They must support the development and implementation of key business strategies, including market expansion, product offerings, and technology investments, while providing executive support for the President of the Consumer Group, including the coordination of all internal, external, and business engagements. They are responsible for facilitating the rhythm of the business that enables Consumer's growth, financial and experience outcomes, as well as the management system that drives accountability for the strategies and initiatives that compromise T-Mobile's long-range plan.

Responsibilities

• Lead cross-functional initiatives to enhance operational efficiency and customer satisfaction in both retail and CEC environments
• Oversee financial reporting processes, ensuring accuracy and timely delivery of key insights to leadership, supporting revenue growth initiatives through sales optimization strategies and customer engagement programs
• Act as a liaison between departments, ensuring alignment between retail, CEC, and corporate functions, while identifying cost-saving opportunities and efficiencies in staffing, inventory management, and CEC operations
• Monitor P&L performance, identifying risks and opportunities for financial improvement
• Drive process improvements to streamline workflows, reduce costs, and improve service delivery
• Motivate and inspire other employees and leaders across the enterprise and demonstrate your emerging leadership brand through value creation, exemplary behaviors, and mentorship of developing leaders and executives

Requirements

• Bachelor's Degree in Business Administration or a relevant field (Required)
• Master's/Advanced Degree in Business Administration or a relevant field (Preferred)
• 7-10 years of professional experience in strategy, consulting, and/or P&L ownership (Required)
• 7-10 years of experience as an executive-level manager within a high-tech organization (Required)
• Strategy development and management in a large-scale organization (Required)
• Demonstrated ability to work across organizational departments and develop strong relationships across a company (Required)
• Advanced analytical and quantitative skills, a strong bias toward data-based decision-making (Required)
• Ability to articulate visions/strategies/ideas/proposals clearly and concisely (Required)
• Demonstrated understanding of high-performing organizations (Required)
• Demonstrated ability to manage financial elements of the business, including budgets (Required)
• Ability to measure, evaluate, and act on financial and operational results (Required)
• Ability to make decisions under pressure (Required)

Nice-to-haves

• Agile Project Management
• Demonstrated project/process management ability (Required)
• Excellent communication skills and the ability to present detailed analytical results to executives in verbal or written form (Required)
• Ability to employ strict discretion in sensitive situations (Required)
• Proven ability to translate business strategies into customer-centric actions that drive results (Required)
• Demonstrated operational performance management capabilities (Required)
• Proactive in anticipating and preempting potential problems (Required)

Benefits

• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs