Sr. Director, Fraud Risk Program Management

About the position

The Sr. Director, Fraud Risk Program Management partners with senior Paze/EWS leadership and cross-functional teams to develop and execute our Fraud Risk program. This role is responsible for delivery of very large, complex programs including groups of interrelated projects targeted to meet one or more key company strategic business goals. This job requires advanced leadership and project management experience and is accountable for building, managing and leading a team of program managers supporting Paze's Fraud Risk program.

Responsibilities

• Drives, monitors, and manages the successful execution of technology-intensive products, ensuring the fraud program hits strategic objectives/metrics while staying within budget.
• Proactively monitors fraud performance compared to target, anticipates emerging problems, identifies solutions, and actively engages team members to implement solutions.
• Establishes best practices, templates, policies, tools and partnerships to expand, mature and improve effectiveness in support of fraud objectives.
• Ensures effective delivery of program milestones and outcomes in terms of cost, schedule, budget and quality.
• Provides effective leadership to Fraud Risk function and develops and manages a highly engaged, high-performance team.
• Develops and implements roles, responsibilities, processes, and procedures that are comprehensive from initial ideation through to in-market realization.
• Manages multiple aspects of interrelated project workstreams to ensure the overall program is aligned to and supports the achievement of strategic business objectives.
• Proactively mitigates issues and risks, creatively and analytically resolves problems by demonstrating teamwork, innovation and excellence.
• Supports the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.
• Manage multiple vendor relationships, ensuring business objectives are met, including compliance with info security, operational risk and business continuity standards.

Requirements

• Education and experience typically obtained through completion of a bachelor's degree in business, Project Management and/or Computer Science or related field.
• Minimum of 12 years of related experience managing large complex projects in a fraud/payments environment along with 7 years of leadership experience.
• Strong technical background and experience working with engineering or development teams.
• Ability to communicate ideas effectively, both verbally and in writing, to all types of audiences including CXO and directs.
• Demonstrated experience collaborating successfully with customers, stakeholders, and engineering teams.
• Highly engaged, self-starter with ability to balance achieving results and fostering collaboration.
• Exceptional executive presence, written and verbal communication skills.
• Experience with digital banking, payments and/or payment networks in the area of fraud risk management.
• Background and drug screen.

Nice-to-haves

• Agile / ScrumMaster certifications and/or related certifications, such as PMP, PRINC and/or related certifications.
• Expert in several internal systems, data and practices as well as industry fraud trends.
• SAS/SQL or comparable analytic coding certification.
• Additional related education and/or experience preferred.

Benefits

• Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off - Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.