Sr. Director, Product Management - Account Abuse & Identity

Live Nation

419d • Remote

About The Position

The Senior Director of Product Management - Customer Identity at Live Nation Entertainment will lead the strategy and development of profile services, customer data platforms, and identity risk initiatives. This role focuses on creating seamless customer experiences while mitigating identity risks, ensuring secure data management practices, and driving personalized fan engagement through robust digital identity solutions.

Requirements

• 8+ years of product management experience, with at least 5 years in customer data platforms, identity management, or risk-related services.
• Expertise in digital identity management, including identity resolution, profile enrichment, and attribution of anonymous traffic.
• Proven experience in building and maintaining APIs and data endpoints for large-scale platforms.
• Strong background in mitigating identity risks and detecting misuse, including fraud detection and account abuse.
• Knowledge of privacy regulations (e.g., GDPR, CCPA) and data governance best practices.
• Excellent leadership and communication skills, with the ability to collaborate across functions and influence stakeholders at all levels.
• Strong analytical and problem-solving abilities, with a focus on using data to drive decision-making.
• Passion for delivering secure, seamless, and intuitive user experiences that enhance fan engagement.

Responsibilities

• Develop and execute a strategic roadmap for profile management and customer data services.
• Lead the design and development of digital identity strategies, managing the entire lifecycle from anonymous traffic attribution to persistent user profiles.
• Build solutions that bridge the gap between anonymous and authenticated traffic, leveraging identity signals to drive personalization and attribution across fan journeys.
• Prioritize the delivery of profile-related features and enhancements that drive fan engagement and improve partner integrations.
• Build and maintain scalable APIs and endpoints that allow business partners to leverage profile data efficiently.
• Oversee the development and evolution of profile services, enabling fans to manage their information easily and securely across all touchpoints.
• Ensure the reliability, security, and scalability of profile data endpoints that business partners depend on for interacting with their products.
• Drive improvements in settings and preferences management to enhance the fan experience and support personalized engagement.
• Lead the development of customer data strategies, ensuring accurate data collection, management, and usage across platforms.
• Build frameworks for identity resolution, ensuring alignment between anonymous signals, behavioral data, and verified identities.
• Collaborate with cross-functional teams to deliver seamless data sharing between internal and external systems.
• Utilize data insights to optimize fan profiles, delivering personalized experiences and improving engagement.
• Develop and implement strategies to identify and mitigate identity risks, including fraudulent account activity and misuse of customer data.
• Partner with the Abuse Prevention team to build tools and policies that detect and prevent malicious activities.
• Implement risk models and identity validation techniques to identify abnormal patterns and prevent account takeovers (ATOs).
• Ensure compliance with privacy and data governance standards, including GDPR and CCPA.
• Collaborate with engineering, legal, data science, operations, and marketing teams to ensure the successful development and launch of profile-related products.
• Act as a primary point of contact for key internal stakeholders and external partners, ensuring alignment and smooth collaboration.
• Effectively communicate product vision, progress, and outcomes to stakeholders at all levels.

Benefits

• Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• Generous paid time off policy including paid holidays, sick time and paid days off for your birthday
• Free concert tickets
• 401(k) program with company match
• Stock Program
• New parent programs & support including caregiver leave and childcare cash, infertility support
• Tuition reimbursement, student loan repayment
• Internal growth and development programs & trainings
• Volunteer time off, crowdfunding network

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: No Education Listed