Cushman & Wakefield - Cincinnati, OH

posted 4 months ago

Full-time - Mid Level
Remote - Cincinnati, OH
Real Estate

About the position

The Senior Facilities Coordinator plays a crucial role in supporting the facility management team to ensure effective service delivery for client facility needs. This position involves managing various facility-related responsibilities, addressing client inquiries, coordinating with contractors, and ensuring customer satisfaction through timely issue resolution.

Responsibilities

  • Provide general overall facility management services including continuous monitoring of office/facility
  • Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
  • Follow up with clients to ensure customer satisfaction
  • Respond to all facility inquiries and complaints, verify problem and take the necessary corrective action
  • Remain knowledgeable regarding all operational aspects of building systems
  • Coordinate with outside contractors for the service and repairs of equipment
  • Follow protocol for effective building-specific maintenance and safety procedures
  • Maintain on-going communication with contractors, client, and team
  • Assist with the inspection of the sites within the assigned building portfolio
  • Create work orders and assign work orders to the engineering staff, subcontractors and vendors
  • Report on open and closed work orders and check the status of open work orders with the assigned party
  • Request, review and submit work orders, bids and proposals from vendors
  • Verify final invoice pricing and process payments in a timely manner
  • Assist in the monitoring and assessment of vendor performance
  • Train vendors on work order and billing procedures
  • Manage complex work orders such as environmental issues and disaster recovery
  • Manage service and performance of vendors and landlords for timely completion of jobs
  • Create and record appropriate written communication between all parties
  • Schedule and document maintenance and repairs on building equipment
  • Communicate frequently with client, landlords and vendors to resolve issues and provide project status updates
  • Provide process and procedures training and direction to new associates
  • Coordinate special events in support of client
  • Assist with measuring and reporting key performance indicators against service level agreements
  • Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product

Requirements

  • High school diploma or a General Equivalency Diploma (GED) required
  • Associates or Bachelors degree in facilities management, building, business or other related field preferred
  • A minimum of 3-5 years of experience in commercial real estate
  • Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications
  • Previous customer service experience
  • Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred

Benefits

  • Health insurance
  • Vision insurance
  • Dental insurance
  • Flexible spending accounts
  • Health savings accounts
  • Retirement savings plans
  • Life insurance
  • Disability insurance
  • Paid time off
  • Unpaid time off
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