Sr Field Service Engineer - Lab Instrument Services

$95,000 - $115,000/Yr

CBRE - Springfield, IL

Full-time - Mid Level

Remote - Springfield, IL

Real Estate

About the position

The Sr Field Service Engineer - Lab Instrument Services position at CBRE focuses on providing technical maintenance services for critical client environments, particularly in the life sciences industry. This role is essential for ensuring the proper functioning of laboratory instruments and systems, which are vital for clients in pharmaceuticals, biotech, medical devices, and genomics. The engineer will be responsible for a variety of tasks including the examination, cleaning, calibration, and repair of specialized equipment. This position requires a strong understanding of laboratory instrumentation and the ability to troubleshoot and resolve issues effectively. As part of the Critical and Technical Services job function, the engineer will operate various test equipment such as multimeters, frequency generators, and oscilloscopes. They will coordinate maintenance activities, including the removal of equipment for extensive repairs, and will document all maintenance activities, inspections, and repairs performed. The engineer will also liaise with external contractors and customer staff to ensure that all equipment is calibrated and functioning correctly. In addition to technical skills, the role requires strong organizational abilities and a proactive approach to problem-solving. The engineer will need to track instrument reliability, recommend alternative service options, and oversee the development of maintenance and calibration procedures. This position is integral to maintaining the high standards expected in highly-regulated laboratory environments, and the engineer will be expected to model behaviors consistent with CBRE's RISE values, impacting the quality of their own work and contributing to the overall success of the team.

Responsibilities

• Take apart, examine, clean, fix, calibrate, check, and take care of special equipment, systems, and controls.
• Operate test equipment including multimeters, frequency generators, and oscilloscopes.
• Coordinate the removal of equipment requiring extensive repairs during scheduled maintenance periods.
• Troubleshoot, service or resolve problems while performing unscheduled work.
• Record and report abnormal functions or out-of-tolerance conditions of equipment, initiating corrective action as needed.
• Review and document daily records of inspections, maintenance activity, repairs, and other work performed.
• Coordinate with external contractors on repairs covered by maintenance agreements.
• Communicate with customer staff and outside contractors about the calibration, repair, and operation of equipment.
• Locate part sources, estimate costs, and prepare requisitions.
• Track instrument and part reliability; make alternate service, supplier, and parts recommendations.
• Oversee the development of equipment, maintenance, and calibration procedures.
• Lead by example and model behaviors that are consistent with CBRE RISE values.
• Impact the quality of own work and work within standardized procedures to achieve objectives and meet deadlines.
• Exchange straightforward information, ask questions, and check for understanding.

Requirements

• 4 year degree in a related field; 2-3 years of job-related experience, or a combination of experience and education.
• OEM or 3rd party repair experience.
• Major electronic or mechanical repair experience on a chromatography related system.
• Proficiency with instrumentation/technology such as Agilent/MassHunter/OpenLab, Sciex/MultiQuant, Shimadzu, Waters, Thermo.
• Meet the physical requirements of the role including stooping, standing, walking, climbing stairs/ladders, and the ability to lift/carry heavy loads of 50 lbs. or more.
• Ability to use existing procedures to solve standard problems.
• Experience with analyzing information and standard practices to make judgments.
• In-depth knowledge of Microsoft Office products including Word, Excel, Outlook.
• Organizational skills with a strong inquisitive mindset.
• Intermediate math skills, including the ability to calculate percentages, fractions, and other financial-related calculations.

Benefits

• Overtime pay
• Medical and dental benefits
• Paid time off (PTO)
• 401K
• Comprehensive training for professional growth