Sr Field Service Engineer - Lab Instrument Services

$95,000 - $115,000/Yr

CBRE - Providence, RI

Full-time - Mid Level

Remote - Providence, RI

Real Estate

About the position

The Sr Field Service Engineer - Lab Instrument Services position at CBRE is a critical role focused on providing technical maintenance services in highly regulated environments within the life sciences industry. This position primarily serves clients in pharmaceuticals, biotech, medical devices, and genomics, as well as contract research organizations (CROs) and contract manufacturing organizations (CMOs). The engineer will be responsible for a wide range of tasks including the examination, cleaning, calibration, and repair of specialized laboratory equipment and systems. The role requires a hands-on approach to troubleshooting and resolving equipment issues, ensuring that all instruments are functioning optimally to meet client needs. In this role, the engineer will operate various test equipment such as multimeters, frequency generators, and oscilloscopes, and will coordinate the removal and repair of equipment during scheduled maintenance. The engineer will also document daily inspections and maintenance activities, communicate with external contractors, and track instrument reliability to make informed recommendations for service and parts. The position emphasizes adherence to standardized procedures and practices, with a strong focus on quality and safety in all operations. The ideal candidate will possess a combination of education and experience, with a strong background in electronic or mechanical repair, particularly with chromatography systems. The role requires proficiency in using Microsoft Office products and intermediate math skills for calculations related to the job. Additionally, the engineer will be expected to lead by example, embodying CBRE's RISE values and contributing positively to the work environment.

Responsibilities

• Take apart, examine, clean, fix, calibrate, check, and take care of special equipment, systems, and controls.
• Operate test equipment including multimeters, frequency generators, and oscilloscopes.
• Coordinate the removal of equipment requiring extensive repairs during scheduled maintenance periods.
• Troubleshoot, service or resolve problems while performing unscheduled work.
• Record and report abnormal functions or out-of-tolerance conditions of equipment, initiating corrective action as needed.
• Review and document daily records of inspections, maintenance activity, repairs, and other work performed.
• Coordinate with external contractors on repairs covered by maintenance agreements.
• Communicate with customer staff and outside contractors about the calibration, repair, and operation of equipment.
• Locate part sources, estimate costs, and prepare requisitions.
• Track instrument and part reliability; make alternate service, supplier, and parts recommendations.
• Oversee the development of equipment, maintenance, and calibration procedures.
• Model behaviors consistent with CBRE RISE values and impact the quality of own work.
• Work within standardized procedures and practices to achieve objectives and meet deadlines.
• Exchange straightforward information, ask questions, and check for understanding.

Requirements

• 4 year degree in a related field; 2-3 years of job-related experience. In lieu of a diploma, a combination of experience and education will be considered.
• OEM or 3rd party repair experience.
• Major electronic or mechanical repair experience on a chromatography related system.
• Proficiency with instrumentation/technology such as Agilent/MassHunter/OpenLab, Sciex/MultiQuant, Shimadzu, Waters, Thermo.
• Meet the physical requirements of this role including stooping, standing, walking, climbing stairs/ladders, and the ability to lift/carry heavy loads of 50 lbs. or more.
• Ability to use existing procedures to solve standard problems.
• Experience with analyzing information and standard practices to make judgments.
• In-depth knowledge of Microsoft Office products including Word, Excel, Outlook, etc.
• Organizational skills with a strong inquisitive mindset.
• Intermediate math skills, including the ability to calculate percentages, fractions, and other financial-related calculations.

Benefits

• Overtime pay
• Medical and dental benefits
• Paid time off (PTO)
• 401K
• Comprehensive training for professional growth