UKG - Alpharetta, GA
posted 4 months ago
The Sr. Global Technical Account Manager at UKG plays a crucial role in providing technical support and account management for UKG PLUS Central, Pro WFM, and Pro customers. This position requires a deep understanding of workforce management and HCM products, ensuring that large enterprise-class customers receive the highest level of service and support. The Technical Account Manager will be responsible for addressing customer issues, utilizing their technical knowledge to provide optimal solutions, and ensuring customer satisfaction through timely resolutions and effective communication. In this role, the Technical Account Manager will engage with customers to replicate scenarios for configuration and environmental solutions, preparing issues for engineering review when necessary. They will conduct weekly conference calls, provide status reports, and advocate for customer needs, ensuring that all commitments are met. The position also involves interfacing with cross-functional teams within UKG and third-party solution providers to deliver comprehensive support. The Technical Account Manager will participate in testing and validating system fixes, service releases, and enhancements, ensuring that all updates meet customer expectations. Availability for late shifts and on-call support may be required, emphasizing the need for flexibility and commitment to customer service excellence.