Sr. Instructional Designer

About the position

The Sales Instructional Designer is responsible for designing, developing, and maintaining training programs that equip Medicare sales agents with the knowledge, skills, and tools they need to effectively and compliantly sell SCAN Medicare health plans. This role works closely with the training team, sales leadership, product teams, and compliance to ensure training content supports agent success in understanding health plan benefits, using enrollment systems, and following regulatory guidelines.

Responsibilities

• Create and update training materials for SCAN plans and products, Medicare knowledge topics, sales processes, enrollment system navigation, and regulatory compliance tools and resources.
• Develop instructor-led (ILT), virtual instructor-led (vILT), eLearning, and blended learning solutions.
• Design interactive learning experiences, role-playing scenarios, and knowledge assessments.
• Partner with internal teams (sales, product, compliance, technology) to gather accurate content and ensure alignment with business needs.
• Maintain up-to-date knowledge of changes to SCAN Health plans, Medicare industry related topics, and internal and external agent processes, regulatory guidelines.
• Develop training to ensure agents understand Medicare Advantage, Medicare Supplement, and Part D products.
• Develop training on enrollment platforms and customer relationship management (CRM) systems used by sales agents.
• Develop training to enhance agents' consultative sales skills, including needs assessments, objection handling, and compliant closing techniques.
• Monitor training effectiveness using participant feedback, assessment scores, and sales performance data.
• Identify gaps in agent knowledge and adjust training programs to address them.
• Track training participation and maintain documentation for compliance purposes.
• Ensure all training materials comply with CMS marketing and sales guidelines.
• Incorporate compliance reminders and ethical sales practices into all training programs.

Requirements

• Bachelor's Degree in Instructional Design, Education, Communications, or a related field preferred; or equivalent experience will be considered.
• Minimum of 5 years of instructional design experience, preferably in sales training or healthcare.
• Strong knowledge of Medicare health plans, including Medicare Advantage, Medicare Supplement, and Part D plans.
• In-depth understanding of instructional design models (ADDIE, SAM, Kirkpatrick).
• Familiarity with CMS guidelines for Medicare sales and marketing compliance.
• Understanding of sales processes and techniques, particularly in health insurance.
• Proficiency in instructional design software such as Articulate 360, Rise, or Captivate.
• Strong Microsoft Office skills (PowerPoint, Word, Excel).
• Experience with Learning Management Systems (LMS) for content delivery and tracking.
• Strong instructional design skills with expertise in adult learning principles.
• Excellent written and verbal communication skills.
• Strong project management and organizational abilities.
• Ability to simplify complex topics into clear, learner-friendly content.
• High attention to detail with a focus on quality and compliance.
• Strong facilitation and presentation skills (for train-the-trainer sessions if needed).
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Collaborative mindset with the ability to work effectively across departments.

Nice-to-haves

• ATD (Association for Talent Development) Certifications.
• Associate Professional in Talent Development (APTD).
• Certified Professional in Talent Development (CPTD).
• Certified Instructional Designer/Developer (CIDD).
• ISPI Certified Performance Technologist (CPT).
• eLearning Guild Certifications (eLearning Instructional Designer Certificate).
• Experience designing training for Medicare sales agents strongly preferred.
• Experience working in a regulated environment (health insurance, healthcare, or finance).
• Previous experience collaborating with compliance teams to ensure training adherence to regulations.
• Basic multimedia design and editing (video/audio) is a plus.

Benefits

• Base Pay: $80,300.00 to $128,500.00 annually.
• An annual employee bonus program.
• Robust Wellness Program.
• Generous paid-time-off (PTO).
• 11 paid holidays per year, plus 1 additional floating holiday, plus birthday holiday.
• Excellent 401(k) Retirement Saving Plan with employer match.
• Robust employee recognition program.
• Tuition reimbursement.