Sr Manager, Acquisition and Retention Analytics

Full-time - Senior

Chicago, IL

Telecommunications

About the position

The Senior Manager of Acquisition and Retention Analytics role is part of Grubhub's Growth team. This person will lead a team of analysts to drive insights to inform the strategic direction of the Growth team's Paid and Owned channel marketing investments, influence the prioritization of product investments, support ongoing tracking towards department-wide goals, and support test design and evaluation of marketing initiatives for new and existing customers. To achieve these objectives, you will also be responsible for elevating the team's analytical capabilities and infrastructure by driving further connectivity with business outcomes, automation, and behavioral analysis. Overseeing analytics across the entire consumer portfolio, you will have the opportunity to influence decisions impacting a significant portion of Grubhub's business.

Responsibilities

• Drive consumer and business insights to develop strategies for delivering growth and profitability across the entire consumer portfolio
• Lead and develop a team of analysts, cultivating and retaining talent
• Define the roadmap for Acquisition and Retention Analytics to evolve and deepen the understanding of customer needs and behaviors
• Partner with Performance Marketing, Loyalty, CRM, Product, and Finance teams, amongst others, to identify growth opportunities, develop shared agendas, and drive meaningful in-market results
• Apply sound, data-driven business judgment, weighing multiple factors, to determine and influence prioritization of marketing, pricing, and product investments across Grubhub
• Deliver regular, executive-level reporting to continuously assess portfolio performance, highlight opportunities, understand competition, and influence senior leaders
• Facilitate team-level goal definition and tracking to meet the organization's KPIs
• Innovate and continuously advance the Growth team's analytic capabilities and infrastructure to drive actionable consumer insights through reinvention of reporting and monitoring, automation, standardization, and democratization of data
• Elevate organization-wide decision-making utilizing not only quantitative dimensions but also by pairing it with strong conceptual problem solving, effectively synthesized into impactful, outcomes-oriented insights

Requirements

• Bachelor's degree required in STEM or other quantitative field (e.g., Engineering, Business, Finance, Statistics, Math, Science, etc.)
• 6+ years of experience in an analytics role
• 3+ years of leadership experience and managing teams
• Proven track record of using analytics to drive business and organizational change
• Exceptional capacity to bridge quantitative and conceptual factors to drive balanced business decision-making
• Exhibited ability to direct and synthesize complex analysis and data into easily understandable, compelling, and actionable insights
• Strong written and oral communication skills to effectively influence various functional groups and up to executive levels
• Effective even when working in unstructured or uncertain environments; ability to create structure and develop long term agendas to direct own team or influence others
• Strong project management / prioritization and influence capabilities
• Deep experience with test and learn methodologies
• Proficiency with data analysis, visualization, and automation tools (e.g., SQL, Python, Tableau, etc.)

Nice-to-haves

• Master's degree in business, STEM, or other quantitative field
• Prior consulting experience

Benefits

• Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
• Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
• Free Meals. Our employees get a weekly Grubhub credit to enjoy.
• Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund. Employees are also given paid time off each year to support the causes that are important to them.