Sr Manager-Agile Coach

McDonald's - Chicago, IL

Full-time - Mid Level

Chicago, IL

Food Services and Drinking Places

About the position

The Strategy & Planning team at McDonald's, in conjunction with our dedicated Agile Coach crew, is focused on strategy formulation, prioritization, strategic and operational planning, program management, and vendor management efforts. This role is crucial in building next-generation Total Cost of Ownership capabilities. Reporting to the Director of Agile / Ways of Working COE, PMO, the Agile Coach is pivotal in driving our Agile transformation across the organization. You will collaborate with teams at all levels, facilitating the adoption of Agile frameworks, methodologies, and standard processes. Your expertise and mentorship will be essential in fostering a culture of continuous improvement, efficiency, and innovation within the company. As an Agile Coach, you will provide mentorship and training to teams, managers, and executives to enhance their understanding of Agile principles. You will facilitate workshops, retrospectives, and planning sessions to promote partnership, communication, and problem-solving within teams. Supporting our community of Scrum Masters, you will act as an Agile guide, championing Agile Center of Excellence (CoE) standards to drive the adoption of organizational best practices. Your role will also involve identifying bottlenecks, inefficiencies, and opportunities for process improvement, guiding teams in implementing effective solutions. In addition, you will help manage the cultural shift required for Agile transformation, encouraging an approach of agility and adaptability. You will develop and supervise key performance indicators and metrics to measure the success of Agile adoption, promoting open communication among teams and collaborators to advance positive team dynamics. Staying current with Agile methodologies and tools, you will share your knowledge with the organization, ensuring that all teams are equipped to thrive in an Agile environment.

Responsibilities

• Provide mentorship and training to teams, managers, and executives to improve their understanding of Agile principles.
• Facilitate workshops, retrospectives, and planning sessions to promote partnership, communication, and problem-solving within teams.
• Support our community of Scrum Masters as an Agile guide.
• Champion Agile CoE standards within the teams you support to drive adoption of organizational standard methodologies.
• Identify bottlenecks, inefficiencies, and opportunities for process improvement and guide teams in implementing solutions.
• Help handle the cultural shift required for Agile transformation, encouraging an approach of agility and adaptability.
• Develop and supervise key performance indicators and metrics to measure the success of Agile adoption.
• Promote open communication among teams and collaborators; advance positive team dynamics to ensure members collaborate and work optimally within and across teams.
• Stay current with agile methodologies, tools, and share knowledge with the organization.

Requirements

• 8+ years' of proven experience in business Agile coaching, mentoring, and or similar leadership roles.
• Knowledge across several Agile frameworks including Lean, Agile-Scrum, Kanban, Scaled Agile Framework (SAFe), Extreme Programming (XP).
• Deep understanding of business agility frameworks, practices, and key behaviors for organizational success.
• Deep understanding Agile software delivery, the path to production, and other operational aspects.
• Experience with Agile toolsets (e.g., Jira, Confluence, etc.).
• Outstanding communications and partner leadership skills and strong Emotional Intelligence to read verbal and nonverbal cues in others so you can communicate effectively and champion balanced working relationships.
• Willingness and ability to live the organization's values every day: Serve, Inclusion, Integrity, Community, and Family.

Nice-to-haves

• Significant work experience playing an active role in Agile transformations.
• Demonstrated experience of coaching organization on Agile standard methodologies.
• Proficiency in organizational change techniques to facilitate cultural and interpersonal shifts.
• Previous experience in leading or giving to an Agile Center of Excellence.
• Possess one or more sophisticated Agile certifications (e.g., PMI-ACP, IAPM-Certified Agile Project Manager, Scrum Alliance - Certified Scrum Product Owner, ICP Agile Coaching (ACC), Lean Six Sigma -Green/Black Belt, etc.).
• Experience working in a Quick Service Restaurant (QSR) industry.

Benefits

• Equal employment opportunities to all employees and applicants for employment.
• Reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process.