Optiv Security - Washington, DC

posted 2 months ago

Full-time - Mid Level
Remote - Washington, DC
Professional, Scientific, and Technical Services

About the position

The Sr. Manager of Federal Services Operations at Optiv + ClearShark is responsible for overseeing the daily operations of services, supporting growth strategies, and driving efficiency to enhance profitability. This role is execution-oriented and focuses on aligning operations with service goals, while leading cross-functional teams to ensure high-quality service delivery.

Responsibilities

  • Oversee day-to-day services operations of Optiv + ClearShark.
  • Support growth strategies and drive efficiency to enhance profitability.
  • Lead the Project Management Organization to ensure effective management of Services engagements.
  • Oversee resource management and vendor resource management for optimal personnel allocation.
  • Develop and manage a client success and quality program to drive continuous improvement in service delivery.
  • Establish and manage document operations for proposals, SOWs, and delivery documentation.
  • Support client satisfaction efforts, including feedback and improvement initiatives.
  • Maintain team structure and performance through analytics and processes.
  • Use data and analysis to inform business decisions and provide visibility into operational performance.
  • Coordinate operations in support of growth with internal and external stakeholders.
  • Collaborate with management to develop plans for operational infrastructure to accommodate growth objectives.
  • Support and determine profit margins and maintain internal control systems.
  • Manage daily operations of personnel, purchasing, and administration.

Requirements

  • At least 5-8 years of industry experience with 2 years in federal contracting.
  • Experience with governance and compliance, specifically FAR, DFARs, CUI, and CMMC.
  • Understanding of FedRAMP and IL constructs.
  • Leadership experience in Professional Services operations in a high-growth industry.
  • Strong analytical and quantitative skills for data-driven decision making.
  • Experience running project management and/or professional services teams.
  • Strong organizational and communication skills, capable of managing in a matrix organization.
  • Ability to develop strategic plans with defined initiatives and success measures.
  • Ability to lead through change and develop collaborative processes.

Nice-to-haves

  • Top Secret clearance.

Benefits

  • Work/life balance
  • Professional training resources
  • Creative problem-solving opportunities
  • Volunteer opportunities through 'Optiv Chips In'
  • Remote work technology and support
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