Sr. Manager, Hospitality

$110,000 - $135,000/Yr

SpaceX - Brownsville, TX

Full-time - Manager

Brownsville, TX

Transportation Equipment Manufacturing

About the position

The Sr. Manager of Hospitality at SpaceX is responsible for overseeing the organization's food and customer service activities across a 24/7 multi-outlet operation. This role involves developing and implementing effective customer service strategies, managing staff, and ensuring high-quality food service for approximately 10,000 meals per day. The Sr. Manager will play a crucial role in enhancing customer service, operational excellence, and team morale within the organization.

Responsibilities

• Oversee menu accuracy in multiple service formats
• Serve as the site expert on point of sale system from implementation to daily upkeep and functionality
• Set and enforce standards for hospitality operations
• Monitor quality and consistency of food products in all service locations
• Maintain clean and safe work stations throughout operation
• Train staff on customer service, allergen and nutritional awareness
• Enforce proper food safety practices with staff and leads
• Coordinate and enhance time management for team
• Develop and execute financial plan for Hospitality operation
• Create and maintain in-person and online training materials
• Manage performance for hospitality staff
• Develop and execute food service plans for site needs including new builds and launch operations
• Implement site communication strategies and execution

Requirements

• Associate degree or higher
• 7+ years of leadership experience within the food service industry in a high volume multi-concept operation

Nice-to-haves

• Manager level food safety certification
• Experience opening new operations and/or creating operational procedures from the ground up for high volume, multi-unit establishments
• Beverage and wine knowledge including bar management and fundamentals
• Advanced understanding of modern marketing fundamentals and tools
• Advanced knowledge of customer service and safe kitchen operations
• Experience with Microsoft Office and Outlook
• Excellent communication skills both written and verbal
• Advanced knowledge of food profession principles and practices
• Excellent knowledge of Food Service systems, ordering and inventory
• Experience in corporate environment
• Proficient knowledge of human resources management
• Ability to organize work for large groups in various service formats
• Strong time management skills
• Experience with batch cooking or high volume operations
• Experience leading groups in large team settings of 10 or more staff members
• Experience working in SpaceX food service operation for 1+ years

Benefits

• Comprehensive medical, vision, and dental coverage
• 401(k) retirement plan
• Short and long-term disability insurance
• Life insurance
• Paid parental leave
• Various discounts and perks
• 3 weeks of paid vacation
• 10 or more paid holidays per year
• 5 days of sick leave per year
• Long-term incentives in the form of company stock, stock options, or long-term cash awards
• Potential discretionary bonuses
• Employee Stock Purchase Plan allowing purchase of additional stock at a discount