Sr. Manager, IT Infrastructure

About the position

At Benchmark, we are driven by our purpose: to innovate for a healthier, safer, and better-connected world to create a brighter future. When you join us, you become part of a team passionate about making a meaningful impact across various sectors, including commercial aerospace, defense, advanced computing, next-generation communications, complex industrials, medical, and semiconductor capital equipment. We prioritize career growth, fostering a culture that ensures you reach your full potential. At Benchmark, your work is purpose-driven, enabling you to create a positive impact on the world and make your career truly meaningful. You'll be part of a collaborative, diverse, and inclusive team that values your ideas and contributions. The Sr. Manager of IT Infrastructure is a hands-on leadership role and will be responsible for overseeing and managing the company's IT infrastructure, including cloud and on-premises hosting, networking, and storage systems. This role requires experience with Hyper-Converged Infrastructure (HCI) platforms such as Scale Computing or Nutanix. The ideal candidate will have a proven track record of managing complex IT environments and ensuring the reliability, security, and scalability of enterprise-class infrastructure.

Responsibilities

• Develop and implement IT infrastructure strategies, policies, and procedures.
• Collaborate with cross-functional teams to support business initiatives and projects.
• Lead and mentor a team of IT professionals, providing guidance and support for their professional development.
• Stay current with industry trends and emerging technologies to ensure the company's IT infrastructure remains competitive and up-to-date.
• Assist in planning the IT infrastructure budget, ensuring cost-effective solutions and efficient resource allocation.
• Strong focus on Voice of the Customer (VOC) to achieve SLAs for system availability and ticket resolution.
• Manage and maintain the company's networking infrastructure, including SD-WAN, LAN, and Campus-Area networks.
• Assist InfoSec team to achieve robust network security and compliance (e.g., ISO27001, NIST, CMMC).
• Assist in the planning and execution of disaster recovery (DR) testing to achieve RPO and RTO objectives.
• Manage relationships with IT service vendors to ensure high-quality service delivery.
• Negotiate contracts and service level agreements (SLAs) with vendors.
• Monitor vendor performance and address any issues or discrepancies.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 10 years of experience in IT infrastructure management, with a focus on cloud and on-premises hosting, networking, and storage systems.
• Prior experience with HCI platforms. Experience with Scale Computing or Nutanix is a plus.
• Windows Server system administration required, RH Linux system administration a plus.
• Strong knowledge of IT infrastructure technologies, including virtualization, networking, storage, and cloud computing.

Nice-to-haves

• Experience with firewall and network administration, including routing and switching, micro-segmentation, security hardening, and QoS.
• SSE or SASE experience is a plus.
• Knowledge of IT service management best practices.