Sr. Manager, NA Sales Operations - PS & SMB

About the position

This position reports into the North America Sales Operations Director and will lead a team of Sales Operations Managers and Specialists supporting the Public Sector and SMB Organizations. This is a highly visible role supporting the North America Leadership team. The ideal candidate will have experience building high performance teams, presenting recommendations to the executive level, coordinating activities of others, improving processes, and analyzing datasets to support recommendations. The right candidate for this role will contribute significantly to the success of the North America business.

Responsibilities

• Build, manage, and mentor a high performing team
• Strategic and tactical planning to align resources to high priority areas and deliver business critical outputs on schedule
• Lead creation and maintenance of consistent, timely, and accurate cadence and BMS materials for the leadership team
• Manage sales coverage alignment, territory management, and account move processes
• Provide data and analytics input to the semi-annual quota process
• Analyze and understand trends in key metrics, to provide business insights and recommend corrective actions
• Interface with teams on topics of order load, quota analysis, quota deployment, tracks, pipeline, quarterly revenue commitments, etc.
• Lead cross-functional efforts to improve reporting tools and data availability for NA stakeholders
• Influence and advise management on critical and strategic decisions & business issues
• Own and manage additional business improvement initiatives and projects on an ongoing and an ad-hoc basis

Requirements

• 3+ years experience building and leading high performance teams
• 12+ years Sales Operations experience providing analytical reporting and business insight
• Bachelor's Degree in a relevant discipline or business-related area required

Nice-to-haves

• Strong business understanding and demonstrated Financial Acumen
• Background in developing / optimizing business management systems, processes, and tools
• Detail-oriented with excellent project management, organizational, and analytical skills
• Demonstrated ability to partner and build relationships with peers, senior management and other functional groups
• Ability to multi-task in a rapidly changing work environment, balancing multiple projects / initiatives
• Superior communication skills (English) - oral and written with refined presentation ability
• Ability to explain critical concepts and ideas in a clear and concise manner to leadership, team members, and peers
• Analytical thinking, ability to solve problems and think outside the box
• Self-motivated with drive, enthusiasm, and commitment; able to work proactively and autonomously
• Superior skills with Microsoft Excel and PowerPoint
• Experience with Dynamics, Qlik, SQL, and/or PowerBI