Ultimate Billing - Austin, TX
posted 3 months ago
As the Sr. Manager of Client Success, you will play a pivotal role in optimizing the revenue cycle for our clients. Your primary responsibility will be to track and manage key performance indicators (KPIs) related to the revenue cycle, including metrics such as inactive claims, claims on hold, days in accounts receivable (AR), overall AR, and denial counts and trends. You will focus on ensuring that these metrics meet or exceed the targets set by the organization, addressing any discrepancies that arise with both internal teams and clients. Your analytical skills will be crucial in identifying reimbursement delays and inefficiencies in the billing process, allowing you to implement effective solutions that enhance the overall financial performance of our clients. In addition to managing KPIs, you will be responsible for understanding and anticipating client needs within the context of revenue cycle management and collections. This involves tailoring solutions that not only improve financial performance but also enhance operational efficiency. You will actively share client feedback with relevant teams to drive product enhancements and operational improvements, ensuring that our services remain aligned with client expectations and industry standards. Your role will also require a strong emphasis on data-driven decision-making. You will analyze client data to identify trends and opportunities for improvement in revenue cycle processes, particularly in collections and AR management. Your recommendations will be grounded in solid metrics, enabling you to propose actionable strategies that lead to measurable improvements. Effective communication and problem-solving skills will be essential in this position. You will be tasked with conveying revenue cycle insights and KPI performance to both internal teams and clients, while also proposing data-driven solutions to address any challenges that arise in collections or AR management. Your proactive approach will involve identifying potential issues before they escalate and collaborating with clients to mitigate risks. Lastly, you will be responsible for developing and maintaining strong relationships at all levels of the client organization, from front desk staff to the CEO. This will ensure that client concerns are addressed promptly and that opportunities for upsells and renewals are identified and acted upon, ultimately contributing to the long-term success of both the clients and the organization.