In this role, you will be responsible for tracking and managing key performance indicators (KPIs) related to the revenue cycle, including metrics such as inactive claims, claims on hold, days in accounts receivable (AR), overall AR, and denial counts and trends. Your primary focus will be to ensure that these metrics meet or exceed the established targets. You will address any discrepancies that arise in collaboration with internal teams and clients, ensuring that the revenue cycle operates smoothly and efficiently. You will also play a crucial role in understanding and anticipating client needs within the context of revenue cycle management and collections. By tailoring solutions to improve clients' financial performance and operational efficiency, you will enhance their overall experience. Sharing client feedback with relevant teams will be essential to drive product enhancements and operational improvements, ensuring that our services remain aligned with client expectations. Data analysis will be a significant part of your responsibilities, as you will analyze client data to identify trends and opportunities for improvement in revenue cycle processes, particularly in collections and AR management. Your recommendations will be grounded in solid metrics, allowing for data-driven decision-making that supports both the company and its clients. Effective communication will be key in this position, as you will need to convey revenue cycle insights and KPI performance to both internal teams and clients. You will propose data-driven solutions to address any challenges identified in collections or AR management, proactively identifying potential issues before they escalate into problems. Building and maintaining strong relationships with clients at all levels of their organization, from front desk staff to the CEO, will be vital. You will ensure that client concerns are addressed promptly and that opportunities for upsells and renewals are identified and acted upon. Harris provides mission-critical software solutions for various sectors, including Public Sector, Healthcare, Utilities, and Private Sector, across North America, Europe, Asia, and Australia. Working for Harris offers a unique opportunity to fulfill your professional goals while achieving personal aspirations. Our employees enjoy a casual work environment that fosters comfort and superior service to our customers. We offer a comprehensive benefits package along with additional perks, empowering our employees to make a difference. Our award-winning culture promotes learning and growth, and we are financially strong, being owned by the largest software company in Canada (CSI). We also believe in having fun!