Sr. Manager or Director of Product Management, Responsible AI & Tech

About the position

Salesforce's Office of Ethical and Humane Use is seeking a Sr. Manager or Director of Product Management to play a pivotal role in the design and implementation of products and processes that support the responsible development of AI agents and other emerging technologies. In this role, they will cross-functionally shape and deliver guidance, guardrails, controls, and trust patterns that help Salesforce develop innovative, trustworthy enterprise AI. Their work will directly influence how Salesforce products are designed, developed, and deployed, ensuring they meet the highest standards of Trust.

Responsibilities

• Drive the integration of responsible AI practices and ethical risk mitigations across Salesforce's products and services.
• Partner with teams to evaluate product roadmaps, technical specifications, and design mockups to identify potential unintended negative consequences.
• Identify opportunities to enhance the trustworthiness of our products and recommend ways to amplify responsible outcomes in collaboration with cross-functional teams.
• Cultivate a culture of 'moral muscle memory' by coaching and teaching colleagues about responsible AI practices.
• Work collaboratively with Engineering, Testing, Product Management, Accessibility, Inclusive Design, Technology, AI Research, Legal, Policy, and other teams to ensure responsible AI principles are embedded across all aspects of the business.
• Serve as a representative of Salesforce's Office of Ethical and Humane Use to internal and external stakeholders.

Requirements

• Deep knowledge of responsible AI principles, ethical frameworks, potential harms, and unintended consequences.
• Experience working effectively with engineers, designers, user researchers, and product managers to drive responsible AI practices.
• Familiarity with software engineering, product management, and product design, particularly in ethical and trusted AI.
• Strong interest in AI, data ethics, data privacy, workforce automation, and other emerging technologies.
• Proven ability to tackle complex, large-scale initiatives by synthesizing detailed information and providing clear, nuanced recommendations.
• Ability to identify business-impacting challenges, take initiative, and drive meaningful organizational improvements.
• Skilled in articulating complex ideas to both technical and non-technical audiences.
• Builds and maintains trust-based relationships internally and externally, at all levels of the organization.
• Willing to question the status quo thoughtfully to enhance team productivity, effectiveness, and culture.
• Thrives in ambiguity, finding opportunities and solutions in uncertain situations.
• Comfortable driving high-level strategy while managing program details as part of a dynamic, cross-functional team.
• Strong written, oral, and interpersonal communication abilities.

Nice-to-haves

• 7-10+ years business experience with current / frequent CXO or board-level engagement.
• Strong experience on teams delivering significant business results.
• Belief that technology can be a force for social good.
• Knowledge of enterprise SaaS space.
• Working knowledge of Salesforce and its products.

Benefits

• 401k
• health_insurance
• dental_insurance
• vision_insurance
• life_insurance
• disability_insurance
• paid_holidays
• paid_volunteer_time
• tuition_reimbursement
• employee_stock_purchase_plan
• professional_development
• flexible_scheduling
• unlimited_pto