Sr. Manager Sales Operations

About the position

We are seeking a Sr. Manager of Sales Operations, reporting to the Senior Vice President of Business Operations, to lead our sales operations function. This role is ideal for someone who is passionate about driving operational excellence, optimizing sales processes, and enabling a high-performing sales team. You will play a pivotal role in shaping our sales strategy, managing a talented team, and collaborating with senior leadership to deliver measurable business outcomes. This role is based out of Somerville, MA and requires at least 3 days a week in office.

Responsibilities

• Partner closely with sales leadership to develop and implement strategies that drive sales team productivity and effectiveness.
• Oversee the end-to-end forecasting process, working with global sales leaders to provide accurate projections, identify risks, and highlight opportunities.
• Define weekly, monthly, and quarterly objectives for sales team.
• Build and refine sales processes, tools, and workflows to enhance efficiency and scalability.
• Optimize territory planning, customer segmentation, and resource allocation to maximize revenue potential.
• Collaborate with cross-functional teams to enhance upsell, cross-sell, and renewal processes.

Requirements

• A proven track record in leading sales operations teams in a fast-paced, dynamic environment.
• Strategic thinking with the ability to translate data insights into actionable business strategies.
• Strong leadership skills with a focus on team development and mentorship.
• Excellent analytical and problem-solving abilities.
• Exceptional communication and interpersonal skills, with the ability to influence at all levels of the organization.
• Advanced proficiency in Excel (data analysis, VLOOKUP, Pivot Tables, Macros) and familiarity with BI tools (e.g., Tableau preferred).
• Hands-on experience with CRM systems (Salesforce.com preferred).
• 5+ years of experience in Sales Operations, Revenue Operations, or a related field.
• Prior management experience is required.

Benefits

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.