About the position
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes. The Sr. Program Manager is responsible for the quality, safety and compliance of BJ’s portfolio of hundreds Own Brand products in our baby, household cleaning and disposable paper categories, among others. As a key technical lead in our Own Brand stage gate model, this role partners with our brand management, sourcing, and product development teams to review and act on critical data about our suppliers’ facilities, food/product safety programs, product quality, labeling and regulatory compliance programs. This role works collaboratively across BJ’s and with our suppliers to identify and manage risk, ensure compliance to laws and regulations, and deliver exceptional quality products to our members.
Responsibilities
- Reviews, approves, and advises the cross functional team on the risks identified in supplier facility audits, food and product safety programs and product testing results as key inputs to the Own Brand stage-gate product development model.
- Monitors and defines actions in response to product quality data from digital reviews, member contacts, returns and purchase repeat information.
- Partners with suppliers to assess the root cause of product quality issues, ensures a remediation plan is in place and monitors progress on plans.
- Addresses urgent food/product safety and quality concerns to recommend actions to protect our members and brand.
- Oversees the development of packaging and digital labels and claims (in partnership with an external third party) across our baby, home, pets, cosmetic, vitamins and over-the-counter categories.
- Serves as a subject matter expert, advisor and thought leader in the development of BJ’s quality management system to strengthen key programs and develop tools and resources to support the stage-gate model.
- Supports strong data and records within our information management system to ensure data integrity across our products, packaging / labels, supplier facilities, digital sites and other key assets.
- Leverages a network of external resources (labs, testing, auditing partners, sensory, regulatory consultants, experts) to develop, monitor and continuously improve our products.
- Monitors regulatory changes, assesses impact and adapts programs to meet compliance responsibilities.
- Maintain a strong partnership with BJ’s Legal team and consult on necessary process improvements to maintain strong relationships with regulatory agencies (FDA, USDA, state departments of health, etc.).
- Optimizes and leverages the data on product satisfaction among our members using digital reviews, member calls / emails, repeat rate and returns data to respond to longitudinal tracking of quality performance, identify and address aberrations in quality performance and partner with our suppliers to improve the member experience with our products.
- Lead investigation into root cause of major complaints.
- Track, analyze and report on Key Performance Indicators (KPIs) for quality, and cross-functional team to set objectives and implement initiatives to drive corrective and preventive action to prevent recurrence.
Requirements
- 10-15 years of experience in retail / owned brand roles or with a national brand food/product manufacturing company with increasing complexity in Quality Assurance
- Strong working knowledge of FDA regulatory requirements and experience developing compliance strategies
- Demonstrated track record of establishing a quality management system with programs that deliver exceptional quality, safety and compliance
- Ability to foster relationships and influence decisions with cross functional partners and suppliers
- Experience working in a stage-gate model within a retailer or manufacturer
- Proven ability to establish and manage a network of relationships with third party labs/auditing partners, labelling review partners and suppliers
- Ability to navigate ambiguity and work in a fast-paced environment
- Capable of translating technical information for non-technical audiences to communicate risk and drive decision making
Benefits
- BJ’s pays weekly
- Eligible for free BJ's Inner Circle and Supplemental membership(s)
- Generous time off programs to support busy lifestyles including Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty
- Benefit plans for your changing needs including three medical plans, Health Savings Account (HSA), two dental plans, vision plan, flexible spending
- 401(k) plan with company match (must be at least 18 years old)
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