Sr. Process Optimization Consultant

Full-time - Mid Level

Hybrid - Miami, FL

Credit Intermediation and Related Activities

About the position

As a Senior Process Optimization Consultant at Visa, you will play a pivotal role in creating, leading, and defining the supporting processes of an operational excellence program. This program is designed to track, implement, and govern improvements and efficiencies across Visa Direct Client Services, ensuring effective product delivery. You will assess the needs of the business and identify process requirements that can enhance operational efficiencies and automation potential. Your analytical skills will be crucial as you measure and assess the capabilities of current processes, analyze the frequency of problems, and develop analyses to determine the root causes of variations, defects, or poor performance. In this role, you will lead cross-functional teams and gain support for system and process changes from key stakeholders, ensuring timely and complete implementation. You will employ Lean Six Sigma methodologies and analytics to accomplish business objectives and drive change. Additionally, you will develop control plans and monitor the performance of the business post-implementation, applying statistical process controls to monitor process behavior. Creating comprehensive business requirements documentation will be essential to outline the scope and purpose of projects, while providing technical and analytical support on various process strategies. This position is hybrid, allowing you to alternate between remote work and office presence. Employees in hybrid roles are expected to work from the office 2-3 set days a week, with a general guideline of being in the office 50% or more of the time based on business needs.

Responsibilities

• Create, lead, and define the supporting process of an operational excellence program.
• Assess the needs of the business and process requirements for improved operational efficiencies and automation potential.
• Measure and assess the capabilities of current processes and analyze the frequency of problems or causes.
• Develop analysis to determine root causes of variation, defects, or poor performance.
• Lead cross-functional teams and gain support for system and process changes from key stakeholders.
• Employ Lean Six Sigma methodologies and analytics to accomplish business objectives and drive change.
• Develop control plans and monitor the performance of the business post-implementation.
• Apply statistical process controls to monitor process behavior.
• Create business requirements documentation to outline the scope of the project and purpose.
• Provide technical and analytical support on various process strategies.

Requirements

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD.
• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD (preferred).
• Lean Six Sigma Green or Black Belt Certification (preferred).
• Knowledge of Business Process Modelling Notation BPMN2 (preferred).
• Expert in value stream mapping, root cause analysis, change management, and project management (preferred).
• Good working knowledge of payments network, processing services, banking, or money movement (preferred).
• Experience in effectively managing and influencing change within a matrix organization (preferred).
• Ability to communicate complex ideas and influence business decisions (preferred).
• Self-starter with proven abilities in organizational, conceptual, and logical problem-solving (preferred).

Benefits

• Medical
• Dental
• Vision
• 401(k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program