About the position
As a Sr. Product Designer, you will champion a user-centric approach across Crown Castle's digital product landscape, with a focus on creating intuitive, research-driven experiences for web and mobile applications. You will collaborate with cross-functional teams to advocate for design best practices, ensuring that requirements are translated into cohesive, accessible, and engaging user experiences to deliver essential data, geo-spatial insights, and logistical capabilities to our customers across multiple channels. In addition to delivering designs, the Sr. Product Designer will also play a role in promoting design excellence across the Company which includes mentoring teammates, advancing our design practice, and fostering a culture of innovation that aligns with Crown Castle's commitment to digital transformation.
Responsibilities
- Design user-friendly and visually engaging experiences across channels, guided by user insights.
- Create detailed design deliverables, including wireframes, mockups, prototypes, specifications, and style guides for web and mobile applications.
- Align design strategy with business goals, user needs, and brand guidelines to deliver cohesive experiences.
- Conduct user experience research (UXR) using various methods, including surveys, interviews, usability testing, and observational studies.
- Present research findings, map user flows, and develop user personas to inform design decisions.
- Identify user challenges and propose solutions grounded in research insights.
- Engage and partner with product managers, developers, and stakeholders for alignment.
- Ensure designs adhere to accessibility standards (AA and AAA).
- Collaborate with product teams and developers to refine and implement interfaces.
- Work closely with business stakeholders to ensure design objectives align with business goals, integrating feedback effectively.
- Lead meetings, design reviews, and presentations with stakeholders.
- Promote best practices in interaction design, emphasizing consistency, usability, and inclusivity.
- Contribute to maintaining and enhancing the design system for uniformity across all platforms.
- Continuously refine designs based on user feedback and performance data.
Requirements
- Bachelor's degree in design, Human-Centered Design, Interaction Design, or a related field, or equivalent work experience.
- 8+ years of UX design experience, with a focus on digital products and services.
- Experience in user-centered design, conducting user research, defining problems, developing prototypes and collaborating on implementation.
- Proven ability to conceptualize, design, and create high-quality user experiences for digital products.
- Experience designing omnichannel and multichannel user experiences.
- Strong knowledge of responsive and adaptive design principles for various screen sizes and environments.
- Understand design systems, modern UI trends, and accessibility standards.
- Usage of design, wireframing, and prototyping tools such as Adobe Creative Suite, Figma, Miro, or similar tools.
- Skilled in advocating for user research, design strategy, and usability across teams.
- Proficient in Interaction Design, UI/UX Design, Design Thinking, Content Strategy, and Accessibility Design.
- Experience working in agile development environments, with the ability to iterate quickly based on user feedback and evolving requirements.
- Experience in building, maintaining, or contributing to design systems for consistency across products.
Benefits
- Medical, dental, vision, and basic life insurance.
- 401k plan.
- Minimum of 18 days of paid time off each year.
- 12 paid holidays throughout the calendar year.
- Discretionary annual cash bonus or commissions, and equity incentives.
