Sr. Program Manager, Amazon Worldwide Operations

Amazon-posted about 1 year ago

$104,100 - $185,000/Yr

Full-time • Mid Level

Nashville, TN

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

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The Sr. Program Manager at Amazon Worldwide Operations will lead complex, cross-functional programs that significantly impact multiple organizations. This role requires strategic thinking, project management expertise, and the ability to drive initiatives in a fast-paced environment. The successful candidate will manage the full lifecycle of programs, develop strategies, and communicate effectively with senior management.

Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations
Develop the overall program strategy, tactically driving teams in and outside of your organization to deliver
Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics
Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
Partner with teams across the business you support and beyond to source, allocate, and coordinate resources
Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order
Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes
Solve ambiguous problems and proactively identify and mitigate risks
Work with program managers, business leaders and executive team to communicate and impact critical business initiatives
Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects
Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers
Create, communicate, and manage budget for projects

Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Demonstrated experience leading and owning cross-functional programs
Experience using Microsoft Excel including pivot tables, macros, index/match, vlookup, VBA, data links, or similar functions

2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Practical application of program management methodology including PMP/Lean Six Sigma/Kaizen
Advanced knowledge of analytical tools such as SQL, Tableau, MS Excel, or Microsoft Access
Experience handling changing priorities and using good judgment when working in stressful situations
Demonstrable problem-solving, mathematic, and analytical skills using data to drive decisions
Demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of an organization
Demonstrated success in thinking strategically and executing methodically
Demonstrated experience communicating data insights to others, including use of data visualization tools
Demonstrated ability to dive deep in understanding the product, business and competitive landscape

Medical, financial, and other benefits
Equity and sign-on payments as part of total compensation package
Comprehensive employee benefits package

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