Sr. Program Manager, WWRR Planning

Bellevue, WA

General Merchandise Retailers

About the position

As part of the WWRR planning team, you will drive strategic initiatives that fundamentally shape Amazon's return domain. This role sits at the intersection of customer experience, operational efficiency, and business growth, requiring both strategic vision and analytical rigor. You'll have the unique opportunity to influence how millions of customers interact with Amazon's returns while driving significant impact across diverse business and product teams. The position offers exceptional visibility and impact, working directly with senior leadership to transform how we approach returns management. In this dynamic role, you'll collaborate with diverse business stakeholders to identify, validate, and execute high-impact return reduction initiatives. Your responsibilities will span from strategic planning to tactical execution, requiring you to dive deep into business metrics, customer behavior patterns, and operational data. You'll leverage advanced analytical and problem-solving skills to transform complex data into actionable insights, presenting your findings through comprehensive documents to senior leadership. The role demands both creativity in solution development and rigor in execution. You'll need to balance competing priorities, manage cross-functional relationships, and navigate ambiguous business challenges while maintaining focus on measurable outcomes. You'll develop expertise in program management, data analytics, stakeholder management, and strategic planning - skills that are highly valued across Amazon. The fast-paced environment will challenge you to constantly learn and adapt, while the broad scope of responsibilities ensures continuous professional growth.

Responsibilities

• Oversee the end-to-end development and execution of multiple high-impact programs across various business teams.
• Identify and validate new opportunities through rigorous data analysis and stakeholder collaboration.
• Define clear success metrics and tracking mechanisms.
• Uncover root causes of returns and quantify improvement opportunities.
• Transform complex data into actionable insights for data-driven decision making.
• Build and maintain strong relationships across multiple organizational levels.
• Partner closely with Technology, Product, Operations, and Business teams.
• Engage regularly with senior leadership through presentations and business reviews.
• Lead cross-functional meetings and working sessions to align on priorities and execution plans.
• Oversee multiple concurrent initiatives through various stages of development and implementation.

Requirements

• 5+ years of program or project management experience.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.
• SQL skills and experience.

Nice-to-haves

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.
• 2+ years of data visualization and reports tools experience.

Benefits

• Full range of medical benefits.
• Financial benefits including equity and sign-on payments.
• Other forms of compensation may be provided as part of a total compensation package.