Sr. Program Manager

About the position

Chewy is looking for a seasoned Program Manager to drive and expand our data-driven Collaborative Planning, Forecasting, and Replenishment (CPFR) program, fostering strong partnerships with vendors and internal teams. This role will play a critical part in enhancing forecasting accuracy and tools, optimizing supply chain operations, and driving vendor collaboration at scale—all while using data and automation to create self-service solutions that empower teams to make smarter, faster decisions. This is a highly collaborative, people-focused role that requires a blend of strong project management and data expertise to align customers and drive meaningful supply chain improvements. You will work cross-functionally with Supply Chain, Analytics, Merchandising, Transportation, Vendor Compliance, and Systems teams, leading discussions and developing data-driven processes. You'll demonstrate your data expertise to partner with Chewy's BIEs, ensuring the development of dashboards, insights, and self-service reporting tools that drive improvements in forecast alignment, production and stocking planning, defect reduction, and overall supply chain efficiency. Do you love solving supply chain challenges and working with diverse teams to drive measurable impact? Are you passionate about building scalable, data-driven solutions, automating insights, and enabling self-service analytics to optimize inventory health and vendor collaboration? If you think strategically, implement with precision, and thrive in a data-driven environment, this is the opportunity for you!

Responsibilities

• Optimize, scale, and refine CPFR processes at Chewy by demonstrating data analytics, process improvement, and automation enhancements to improve efficiency in inventory forecasting, planning, and cross-functional collaboration.
• Develop and maintain project documentation (charters, scope documents, WBS, and partner communication plans) while managing timelines, dependencies, and results to keep projects on track and aligned with key achievements.
• Partner with vendor partners and Chewy collaborators to develop data-driven processes and insights, applying dashboards and analyzing key supply chain lifecycle stages to drive performance improvements.
• Drive process standardization by leading end-to-end process development, creating comprehensive project management documentation, and guiding leadership through structured, logical workflows to ensure clarity, consistency, and effective execution.
• Collaborate with Analytics, Data Science, and Supply Chain teams to enhance forecasting tools, engagement scorecards, and inventory strategies while improving in-stock rates, identifying trends, reducing defects, and optimizing overall inventory health.
• Standardize operational processes by establishing SOPs, governance models, and best practices to ensure consistency in vendor collaboration and replenishment planning.
• Develop scalable dashboards and reporting tools using SQL and Tableau to provide actionable insights for internal teams and vendors.

Requirements

• Bachelor's or Master's degree in Supply Chain, Logistics, Data Science, Engineering, Finance, or a related field.
• 5+ years of experience in supply chain, program or project management.
• Strong understanding of supply chain operations, including the flow of goods, key touchpoints, and dependencies across procurement, inventory management, fulfillment, and distribution.
• Proficiency in SQL, with the ability to perform data pulls, queries, and analysis to support decision-making and process improvements.
• Advanced MS Excel skills (Pivot Tables, Vlookup, Scorecards, Data Manipulation, Formulas etc.).
• Ability to lead cross-functional initiatives, influence partners, and drive measurable results in a fast-paced, data-driven environment.
• Strong communication and presentation skills, with experience engaging Team Members at all levels of an organization.
• Willingness to travel as needed.

Benefits

• 401k and a new hire and annual equity grant.
• Medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident insurance.
• Parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program.
• Discounts including 10% off pet insurance and 20% off at Chewy.com.
• Unlimited PTO, subject to manager approval.
• Six paid holidays per year.
• Paid sick and family leave in compliance with applicable state and local regulations.