Sr. Site Reliability Engineer

About the position

Lead the efforts of application deployment, reliability, scalability, availability and performance alongside the engineering and infrastructure teams. Incorporate aspects of software engineering and apply them to infrastructure and operations problems to create scalable and highly reliable software systems. Work closely with our software development and engineering teams to build mature, production-ready services and applications. As part of the site reliability engineering team, help define our standards for monitoring, alerting, scalability, and production-readiness. Monitor and report on the uptime of our systems and services, the performance of our applications, and the capacity of our platform.

Responsibilities

• Operational performance and stability: work with other members of assigned value stream to ensure that the in-scope applications/platforms are meeting performance and stability requirements; this includes managing major incidents to mitigation/resolution
• Problem management: perform post-incident reviews of all major incidents and determine action items required to avoid similar issues/minimize downtime for future incidents
• Monitoring and metrics: work with application development team to ensure that assigned applications/platforms have appropriate monitoring and metrics in place to appropriately measure performance and stability; identify functional and nonfunctional improvements; act as the operations representative in value stream planning and prioritization sessions to ensure that the operational needs of the assigned applications/platforms are addressed as needed; hold quarterly operational performance reviews with value stream management
• Operational readiness: ensure that applications/platforms in the value stream are operationally ready for production; this includes annual review of all SOPs/knowledge articles; monitor review for any new feature launch or other significant changes that may impact monitoring
• Release Planning and Coordination: work with other members of assigned value stream to ensure that the production releases for their in-scope applications/platforms are properly planned and coordinated; this includes holding change/release implementation reviews to ensure thorough and appropriate implementation plans; provide review and sign-off/approval of change tickets for the assigned value stream; represent the value stream in Change Advisory board meetings; participate in Program Increment Planning sessions as a liaison for operations and infrastructure support; provide information regarding upcoming critical changes to the value stream

Requirements

• Undergraduate degree in Computer Science or related technical field, or equivalent practical experience
• 5 to 8 years of hands-on, professional software development experience in building scalable applications that includes experience working in a multi-platform environment and multi-cloud hybrid environments
• Experience with CI/CD pipeline tools
• Experience with clustering technologies (High Availability, Resiliency, Reliability and Scaling)
• Experience in DevOps skills and methodologies
• Proficiency in design principles of monitoring and alerting systems
• Proficiency with one or more general purpose programming languages; one or more scripting languages; automation tools; development tools; API interaction and development; and one or more version control systems

Nice-to-haves

• Cloud providers - Azure, AWS, CGP
• Operating systems - Linux, Windows
• General programming languages - Python, Go, Typescript
• Scripting languages - Bash, Powershell
• CI/CD - Azure DevOps, Flux, Github
• Automation tools - Terraform, Ansible
• Development - Visual Studio, Git, FastAPI, React, Typescript, Redis
• Monitoring and incident response - PagerDuty, ServiceNow, Prometheus, Grafana
• Infrastructure tools - AKS, Kubernetes, Docker, VMware, Infoblox, Active Directory, Nutanix
• Network - Cisco, Hyperflex, F5, Azure Frontdoor, Azure Application Gateway