Sr. Software Technical Writer

Full-time - Mid Level

Hillsboro, OR

About the position

Come join us as a Sr. Software Technical Writer and together let's grow and develop the next leading technology.

Responsibilities

• Creates clear, accurate, and concise technical content by leveraging technical writing principles, resources, technologies and tools.
• Analyzes and improves complex subject matter, leveraging direct product experience as well as product specifications.
• Researches, organizes, and writes easy to comprehend documentation that simplifies complex technical concepts into content consumable by all, ensuring appropriate syntax, style, and grammatical usage of data.
• Defines and manages projects from start to finish for self or a small team.
• Organizes and prioritizes work and schedule according to the business goals, product release cycle, and customer needs.
• Reconciles conflicting inputs, content priorities and deadlines with stakeholders.
• Tracks progress and issues in defect management system.
• Verifies that technical content is accurate, clear, complete, and user focused.
• Ensures it adheres to standards for graphics, layout, format, style, terminology, and overall quality.
• Maintains a thorough understanding of content publishing and lifecycle processes.
• Validates documentation content against the software product by testing procedures described, often by installing, setting up, and running the software.
• Designs, develops, and publishes technical content for product/UI text, API documentation, web pages, user/installation guides, support articles, training material, blogs, videos, release notes, new feature documents and graphics.
• Authors, maintains, and improves high-quality documentation, including user guides, Application Programming Interface (API) references, tutorials, and technical articles for various product lifecycle stages, from adoption and onboarding to advanced use cases.
• Develops visual aids, diagrams, and examples to enhance comprehension of technical concepts.
• Assesses and establishes efficient systems to publish white papers.
• Teaches others to do so.
• Assesses and revamps publication systems to enable engineering to do their own documentation.
• Proactively identifies gaps in documentation and develops strategies to improve clarity, accuracy, and completeness.
• Works with team members to help them make effective documentation contributions.
• Collaborates with cross-functional teams to align documentation with product goals and user needs.

Requirements

• Bachelor’s degree in Computer Science or technical field and 6+ years of experience as a technical writer OR Master’s Degree in Computer Science or technical field and 4+ years of experience as a technical writer.
• Minimum 2+ years of experience in Engineering or software development background, with the ability to understand APIs, SDKs, and developer tools.
• Experience with markdown is a must, and RST markup languages, with frameworks for documentation generation such as Sphinx and Swagger, and working with Git.
• Demonstrated expertise in simplifying complex technical information into user-friendly content.
• Track record of working with engineers, product managers, and marketing teams.
• Content management and operations best practices.
• Must show demos of documentation you've written (work samples).

Nice-to-haves

• Expert in Markdown.
• Technical writer, preferably in a product or developer-focused role.

Benefits

• Competitive pay
• Stock options
• Bonuses
• Health benefits
• Retirement plans
• Vacation