Sr. Specialist, Claims & Fraud Operations

Santander Bank - Dallas, TX

Full-time - Mid Level

Dallas, TX

Credit Intermediation and Related Activities

About the position

The Sr. Specialist, Claims & Fraud Operations is responsible for overseeing the daily operations of the company's business units, focusing on delivering superior service to clients. This role involves optimizing processes, enhancing financial performance, and managing risks associated with fraud. The specialist will analyze data, evaluate operational standards, and ensure compliance with business objectives while identifying trends and risks related to fraudulent activities.

Responsibilities

• Identify risk factors and trends of potentially fraudulent activity utilizing technical data analysis and statistical interpretation.
• Increase operational efficiencies to streamline and simplify process flows and fraud prevention effectiveness.
• Monitor and review fraud risk and exceptions generated from fraud prevention filters and security exception files.
• Conduct root cause analysis to identify opportunities to predict, prevent, and mitigate risk within processes and performance.
• Develop trending reports and key indicators to serve as early warning risk indicators for potentially fraudulent activity.
• Communicate significant issues to management and make recommendations when weaknesses are identified.
• Identify and aggregate operational loss data.
• Complete data quality checks and coordinate the resolution of data reconciliation issues.
• Complete root cause analysis and action plan evaluation on assigned losses.
• Assign loss events for root cause analysis and action plans to the line of business as appropriate.
• Be proactive in developing and executing ideas that reduce risk and improve profitability.
• Perform routine analytical reviews of data and documentation related to fraud/risk activities.
• Interact regularly with customers and branches over the telephone for inbound and outbound calls regarding fraud and identity theft.

Requirements

• Associate's Degree or equivalent work experience.
• 3+ years of experience in the financial services industry or similar environment, such as Customer Service, Operations, or Fraud Prevention.
• Working knowledge of loss and fraud detection/prevention principles and regulatory issues related to the department.
• Familiarity with fraud systems such as Lexus Nexus, Targus, and TransUnion TLO.
• Solid analytical, interpretive, and problem-solving skills.
• Ability to analyze diverse information and develop strategic recommendations.
• Excellent customer service and communication skills, both verbal and written.
• Strong organizational skills and ability to multi-task.
• Proficient in MS Office applications.