Amazon - Cupertino, CA
posted 4 months ago
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. In this role as a Senior Technical Account Manager (TAM), you will influence the largest enterprises in the world to gain the best value and service from AWS. You will support our customers' creative and transformative spirit of innovation across technology areas, such as Compute, Storage, Database, Big Data, AI/ML, Networking, Serverless, and more. This position offers the opportunity to be the technical leader to Fortune 500 enterprises while being their advocate and ‘voice of the customer' to AWS product teams. As a Senior TAM, you will craft and execute technical cloud strategies to drive customer adoption and use of AWS services. Your technical acumen and customer-facing skills will enable you to effectively represent AWS at our customer, and drive discussions with senior leadership regarding operational excellence, cloud maturity, support, and risk management. You will provide advocacy and strategic technical guidance to plan and build solutions using best practices, and proactively keep the customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.