Sr. Technical Account Manager, ES - SI - NICE

$138,200 - $239,000/Yr

Amazon - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Senior Technical Account Manager (TAM) at AWS Enterprise Support plays a crucial role in driving customer adoption and maximizing the value of AWS services for large enterprises. This position involves crafting and executing technical cloud strategies, providing advocacy and strategic guidance, and maintaining operational health of customer environments. The TAM serves as a technical leader and customer advocate, engaging with senior leadership to discuss operational excellence and cloud maturity.

Responsibilities

• Craft and execute technical cloud strategies to drive customer adoption of AWS services.
• Provide advocacy and strategic technical guidance to customers.
• Maintain operational health of customer AWS environments.
• Engage with senior leadership regarding operational excellence and risk management.
• Build close relationships with customers to understand their business needs and technical challenges.

Requirements

• Bachelor's Degree in Computer Science, Math, or related discipline, and 5+ years of equivalent work experience or 7+ years of related work experience.
• 5+ years of technical engineering experience.
• Experience in Information Technology operations.

Nice-to-haves

• Understanding of the AWS Well-Architected Framework pillars.
• Internal enterprise or external customer-facing experience as a technical lead.
• Experience applying technical or operational expertise to solve complex challenges.
• Professional oral and written communication skills, especially in presenting to executive audiences.
• Experience building resilient, secure, cost-effective, and performant systems.
• Experience in a 24x7 operational services or support environment.
• Experience with AWS services and/or other cloud offerings.

Benefits

• Flexible work hours and arrangements
• Mentorship and career growth opportunities
• Diverse and inclusive workplace culture
• Work-life harmony initiatives