Sr. Technical Account Manager, ES - SI - NICE

$138,200 - $239,000/Yr

Amazon - San Diego, CA

Full-time - Mid Level

San Diego, CA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Senior Technical Account Manager (TAM) at AWS Enterprise Support plays a crucial role in driving customer adoption and maximizing the value of AWS services for large enterprises. This position involves crafting and executing technical cloud strategies, providing advocacy and strategic guidance, and ensuring operational excellence for customers' AWS environments. The TAM acts as a technical leader and customer advocate, facilitating discussions with senior leadership and addressing technical challenges to help customers achieve their business goals.

Responsibilities

• Craft and execute technical cloud strategies to drive customer adoption of AWS services.
• Provide advocacy and strategic technical guidance to customers.
• Maintain operational health of customers' AWS environments.
• Develop close relationships with customers to understand their business and technical needs.
• Represent AWS in discussions with senior leadership regarding operational excellence and cloud maturity.

Requirements

• Bachelor's Degree in Computer Science, Math, or related discipline, and 5+ years of equivalent work experience or 7+ years of related work experience.
• 5+ years of technical engineering experience.
• Experience in Information Technology operations.

Nice-to-haves

• Understanding of the AWS Well-Architected Framework pillars.
• Internal enterprise or external customer-facing experience as a technical lead.
• Experience applying technical or operational expertise to solve complex challenges.
• Professional oral and written communication skills, especially in presenting to executive audiences.
• Experience building resilient, secure, cost-effective, and performant systems.
• Experience in a 24x7 operational services or support environment.
• Experience with AWS services and/or other cloud offerings.

Benefits

• Flexible work hours and arrangements
• Mentorship and career growth opportunities
• Diversity and inclusion programs
• Work-life balance initiatives