Amazon - Herndon, VA
posted 3 months ago
As a Senior Technical Account Manager (TAM) at Amazon Web Services (AWS), you will play a pivotal role in supporting our National Security customers by acting as their principal technical advisor. This position is not a sales role; instead, it focuses on helping customers maximize the value and service they receive from AWS. You will be responsible for crafting and executing strategies that drive the adoption and effective use of AWS services, including but not limited to EC2, S3, DynamoDB, RDS databases, Lambda, SageMaker, ECS/EKS, GuardDuty, Systems Manager, CodePipeline, and IoT. Your technical expertise and customer-facing skills will be essential in representing AWS within customer environments and facilitating discussions with senior leadership regarding incidents, trade-offs, support, and risk management. In this role, you will provide advocacy and strategic technical guidance to help customers plan and build solutions using best practices, ensuring their AWS environments remain operationally healthy. By developing close relationships with your customers, you will gain insights into their business and operational needs, as well as their technical challenges, enabling you to help them achieve the greatest value from AWS. This position requires a willingness to travel approximately 10% of the time as needed. The TAM is central to delivering value to our National Security customers, and if you are passionate about being at the forefront of innovation, we invite you to join our team. This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.