Sr Technical Writer - API Writing

$110,000 - $145,000/Yr

Cribl - Saint Paul, MN

posted 4 months ago

Full-time - Mid Level
Saint Paul, MN

About the position

Cribl is a rapidly growing company that values collaboration, curiosity, and a customer-first approach. As a remote-first organization, Cribl empowers its employees to perform their best work from anywhere. The Technical Guidance team plays a crucial role at the intersection of product development, design, and customer engagement, providing essential documentation that helps users maximize their experience with Cribl's products. This position as a Senior Technical Writer for API Writing involves not only creating and maintaining API and SDK documentation but also collaborating with various teams including engineering, product management, design, and customer support to ensure that the content meets the needs of a diverse user base. The role requires a hands-on approach to develop technical content that addresses real-world problems faced by users, while also fostering a culture of innovation and inclusivity within the team. In this role, you will be expected to leverage your technical writing experience and curiosity to shape the future of Cribl's API and SDK documentation. You will engage with cross-functional teams and the user community to create content that is not only informative but also enhances the overall developer experience. The position offers an opportunity for personal growth and the chance to influence the direction of Cribl's products while contributing to a positive team culture. The ideal candidate will have a growth mindset, staying updated on industry trends and applying new knowledge to innovate within the team.

Responsibilities

  • Plan, develop, and maintain API and developer documentation (SDK) for a growing product portfolio.
  • Collaborate with cross-functional teams and the user community to create technical content and in-product guidance.
  • Build strong relationships with community and cross-functional teams to expand knowledge of products and user challenges.
  • Stay updated on technical writing industry trends and apply learnings to innovate within the team.
  • Improve writing and technical knowledge while focusing on customer outcomes.
  • Foster a collaborative, innovative, and inclusive team culture.

Requirements

  • 4+ years of experience as an API writer, content developer, or similar role.
  • Ability to create and test relevant API examples, familiarity with the Swagger API platform.
  • Demonstrated ability to produce API and SDK documentation with a focus on the overall developer experience.
  • Excellent written and verbal communication skills in English.
  • A portfolio showcasing skills in enterprise software documentation aimed at technical audiences.
  • Experience working in a startup serving enterprise users and buyers.
  • Experience with cloud infrastructure, services, and streaming data.
  • Ability to follow a house style guide and edit according to it.
  • Willingness to work in an ambiguous and fast-moving environment.
  • Ability to prioritize simultaneous requests and overlapping due dates.
  • Demonstrated ability to collaborate using Git-based workflows and static site generators.
  • Skill in using Atlassian tools and Google Workspace/G Suite.

Nice-to-haves

  • Experience with technical writing in a remote-first environment.
  • Familiarity with agile development methodologies.
  • Interest in learning about data streaming and IT security.

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Short-term disability insurance
  • Life insurance
  • Paid holidays
  • Paid time off
  • Fertility treatment benefit
  • 401(k) plan
  • Equity options
  • Eligibility for discretionary company-wide bonus
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