Sr. Technical Writer, Digital Products

About the position

We are seeking a Sr. Technical Writer to join our Training and Documentation team. Our technical writers create client-facing and internal documents that help set up and use our eCommerce solutions, including Click to Pay and Visa Token Service. Successful candidates will thrive in a fast-moving environment, while demonstrating flexibility, self-motivation, and a willingness to contribute to a dynamic team. Strong interpersonal and writing skills are required. In addition to these skills, you will be expected to develop an expertise with our authoring and publishing tools.

Responsibilities

• Understand and adhere to department style and process guidelines.
• Understand product development methodologies in an Agile environment.
• Foster and maintain positive working relationships with other team members and key stakeholders.
• Research and document new and updated features for products.
• Improve existing documentation.
• Attend project meetings, create schedules, and report progress on a regular basis.
• Collaborate with developers, designers, product managers, and customer support to ensure accuracy and quality of documentation to contribute to a positive user experience.

Requirements

• 4 or more years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Nice-to-haves

• 5 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• 2 years writing in a publishing environment
• Ability to work in a fast-paced team environment
• Knowledge of the payments industry
• Technical knowledge (cryptography, networks, SDK, SaaS)
• Experience with APIs and writing for a Developer audience
• Previous experience with XML documentation tools (for example Madcap Flare)