About the position
At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We're working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our diverse team of problem solvers as we add new chapters to the history of spaceflight! We are a diverse team of collaborators, doers, and problem-solvers who are relentlessly committed to a culture of safety. This position will directly impact the history of space exploration and will require your commitment and detailed attention towards safe and repeatable space flight. Join us in lowering the cost of access to space and enabling Blue Origin's vision of millions of people living and working in space to benefit Earth. Enterprise Technology (ET) is seeking an experienced technical writer to join our Organizational Change Management team (OCM). ET is the center of excellence for digital technology at Blue Origin, providing oversight and governance to align technology and business strategies. We're developing the digital infrastructure needed to build the road to space, with an emphasis on digital capabilities required to advance Blue Origin's mission. We are looking for someone to apply their technical expertise, leadership skills, and commitment to quality to positively impact safe human spaceflight. Passion for our mission and vision is required!
Responsibilities
- Plan, design, research, write, and edit a range of documents, including user guides and manuals, technical specifications, and training materials.
- Author memos in coordination with product and software engineering to communicate solution recommendations, roadmap, project objectives, and strategic decisions to leadership.
- Own the technical documentation that feeds Blue's agentic AI model for on-demand training and resource access.
- Embed within ET technical teams to quickly capture and define technical documentation.
- Quickly analyze project requirements to determine types of documents needed and build project plans for the delivery of documents.
- Build tailored messaging for a variety of technical and non-technical audiences.
- Join a growing, highly collaborative team to jointly analyze end-user needs, recommend approaches, gather content, build and maintain training materials, and devise strategies for engagement and adoption.
- Work cross-functionally between product development teams, end-user experts, and other stakeholders to ensure accuracy and alignment to the captured documentation.
- Drive standardization and improvement activities of existing product documentation, including regularly reviewing and updating for accuracy.
- Track usage rates and goals. Create, administer, and analyze reporting on end-user progress; recommend and integrate improvement strategies based on findings.
- Support change management initiatives prioritize outputs that support users through change, meet their needs, and drive adoption.
Requirements
- 8+ years work experience in technical writing or equivalent role.
- Hands-on technical writing and editing experience, with specific experience in documenting information technology software and systems.
- Knowledge of information gathering, planning, and organizing methods and principles.
- Strong understanding of document formatting and presentation techniques.
- Exceptional written and oral communication skills.
- Superior attention to detail.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and interviewing skills.
- Ability to absorb and retain information quickly, specifically complex technical information.
- Ability to analyze target audience and to present ideas in user-friendly language.
- Highly self-motivated and directed.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Exceptional customer service orientation.
- Experience working in a team-oriented, collaborative environment.
- Ability to earn trust, maintain positive and professional relationships, and contribute to a culture of inclusion.
- Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
Nice-to-haves
- Cursory knowledge of manufacturing, quality assurance and compliance, and/or configuration management policies/procedures.
- Occasional travel between Blue sites locations potentially required.
Benefits
- Medical, dental, vision, basic and supplemental life insurance.
- Paid parental leave.
- Short and long-term disability.
- 401(k) with a company match of up to 5%.
- Education Support Program.
- Paid Time Off: Up to four (4) weeks per year based on weekly scheduled hours, and up to 14 company-paid holidays.
- Discretionary bonus designed to reward individual contributions as well as allow employees to share in company results.
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