About the position
Amazon Selling Partner Developer Services is seeking a results-driven, nimble, and customer-obsessed technical writer to be part of a team that is re-defining developer content. Our documentation team plays a vital role in providing thought leadership internally to protect and improve Developer Success. In this role, you will have the opportunity to make a difference by working with a terrific technical team to advocate for the needs of developers, explore innovative solutions to the complex issues developers face, and deliver high-quality technical documentation. The ideal candidate has excellent communication skills and a technical background that enables them to collaborate effectively with Software Engineers, Solutions Architects, Product Managers, and Technical Program Managers while delivering high-quality technical documentation.
Responsibilities
- Develop documentation via collaboration with Subject Matter Experts (SMEs)
- Flexibly alternate between content creation and editing tasks for a variety of technical content assets
- Author content according to a style guide and identify necessary style guide updates and improvements
- Manage a weekly work queue of documentation requests
- Proactively identify needed process improvements, documentation design improvements, and road blocks to content development and design solutions to address them
- Constantly advocate for improvements to the customer experience and documentation quality standards
- Appropriately identify issues needing escalation
- Able to act in an advisory capacity to teams creating draft source documentation
Requirements
- 5+ years in a technical writing role
- Experience writing according to style guide
- Experience working directly with engineers and subject matter experts
- Experience managing a work queue in an issue tracking system (Jira, Team Foundation Server, etc)
- Experience creating actionable content plans
- Experience with Git, GitHub, Markdown, authoring tools, repository management and source control systems
Nice-to-haves
- Degree in Communications, Computer Science, English or a related field
- Experience maintaining a style guide
- Experience working in an Agile environment
- Familiarity with Open API and Swagger specifications
- Experience in a programming language, such as Java, C#, or Python
Benefits
- Equity
- Sign-on payments
- Medical benefits
- Financial benefits
- Other benefits
