Sr. Technical Writer

Full-time - Mid Level

Scottsdale, AZ

About the position

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. Overall Purpose This position is responsible for planning, developing, and writing complex internal and external technical documentation for new and existing products. Responsibilities also include developing and improving technical documentation standards and processes and may also work with internal teams to create and document policies, procedures and forms for customer on-boarding.

Responsibilities

• Meet with various technical and business project stakeholders and subject matter experts to gather the knowledge needed to create required internal and external technical documentation.
• Drive the process and understand the scope of the project and the documents that need to be created.
• Facilitate development of standard internal business processes across disparate teams.
• Identify, organize and logically present the significantly complex information needs of project stakeholders by effectively analyzing and prioritizing information from multiple sources.
• Develop appropriate document work plans and manage the execution of those plans concurrently.
• Research and translate technical information into technical artifacts and/or web-based documents for non-technical and technical users.
• Collect and revise content, create templates, format documents, resolve issues and verify the technical and functional accuracy of the documentation deliverables.
• Work with existing design templates and formats to achieve standardized look and feel of documents; maintain version control of documentation.
• Create technical diagrams to depict system structure, program logic and process flow.
• Develop, apply, maintain and continuously improve technical documentation best practices and standards.
• Support the company’s commitment to protect the integrity and confidentiality of systems and data.

Requirements

• Bachelor’s degree in Technical Writing, Computer Science, Management Information Systems or related field.
• Minimum of 7 or more years of experience developing technical documentation; writing and editing technical manuals, guides and/or training aids.
• Extensive experience managing large documentation project to completion.
• Expert ability in graphics and publishing software, including Madcap Flare (or Robohelp), MS Word, Visio in a fast-paced production environment.
• Experience with document repositories, including SharePoint and Confluence.
• Proven ability to work in a fast-paced environment, handling multiple priorities while meeting or exceeding deadlines.
• Excellent verbal and written communication and collaboration skills, with the ability to accurately and effectively proofread and edit documents.
• Ability to understand and effectively translate highly technical concepts and information into business and training materials.
• Strong desire for quality, attention to detail, and an ability to take ownership of assigned projects.
• Ability to solve a wide range of complex problems related to creation and maintenance of documentation sets in creative and practical ways.
• High proficiency in software technology and a thorough understanding of technical writing.
• Fundamental knowledge of the business processes, systems and philosophy associated with high-performance technology companies.
• Drug screen and background check.

Nice-to-haves

• Experience with FrameMaker, Acrobat Pro, LiveCycle, Illustrator and SnagIt.
• Familiarity working in an Agile environment and with software project management applications such as JIRA.
• Additional related education and/or experience preferred.

Benefits

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave.
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.