Sr. UX Designer - Marketing

About the position

We help people discover the world's most powerful mapping software. Using actionable insights to solve complex problems, you'll deliver scalable UX design system thinking across Esri.com. You’ll play a central role in leading our ambitious design plans. With our website being viewed by tens of millions globally, come and help create, inspire, and influence user-centered design at Esri and beyond.

Responsibilities

• Collaborate with teammates, web strategists, project managers, researchers, and business stakeholders to proactively gather scope and requirements
• Communicate and present complex information, analysis, and insights across teams, decision makers, and executives using clear presentation techniques, smart spreadsheets, and data visualizations
• Distill complex problems into refined solutions by organizing content, structure, and information architecture into user flows, wireframes, and interaction design
• Apply best practices of diagramming, customer journey mapping, and service design techniques to unify experiences across multiple digital platforms
• Deliver evidence-driven analysis using Adobe Experience Manager (AEM) analytics dashboards, combined with mixed-method research to validate areas of improvement
• Help establish and monitor design metrics demonstrating the value of design to clearly articulate UX’s contribution to the company’s success
• Coach and mentor associate designers to grow and deliver their craft to meet the expectations of a modern design group

Requirements

• 5+ years of experience specializing in user experience, research, and interaction design, preferably with a focus on business-to-business (B2B) technology company
• Experience leading high-impact design programs including in-depth knowledge of mixed-method research
• Expert knowledge of web analytics tools and design tools. (Figma, Airtable, Adobe Creative Cloud, Mouseflow)
• Outstanding written and verbal communication and presentation skills, with the ability to make complex ideas understandable
• Knowledge of how to work with CRO and SEO specialists to improve user experience and drive increased performance
• Bachelor's in human-computer interaction, user experience, interaction design, applied social science, or a related field

Nice-to-haves

• Master's in human-computer interaction, user experience, interaction design, applied social science, or a related field
• AEM and Adobe Analytics experience
• Experience with Geographic Information System (GIS) technology is a plus, but a willingness to learn is just as valuable

Benefits

• Medical, dental, vision, basic and supplemental life insurance for employees (and their families)
• 401(k) and profit-sharing programs
• Minimum accrual of 80 hours of vacation leave
• Twelve paid holidays throughout the calendar year
• Opportunities for personal and professional growth