Sr UX Designer

About the position

At Grainger, we are building systems to extend our market leadership for another 90 years. We are looking for a Senior User Experience Designer to design experiences for Grainger's enterprise applications so that Grainger continues to be the destination for 'the ones that get it done.' The Senior User Experience Designer will help implement UX for AI-driven experiences by leveraging strong interaction design skills to design team member experiences that improve how we engage with our customers. This role reports to the Director, UX Design. Some travel will be required for team meetings at our corporate offices, field observations, and meetings with users. The position can be located hybrid at our Lake Forest, IL or downtown Chicago office. Remote/virtual candidates will also be considered.

Responsibilities

• Work with product managers, engineers, and ML teams to create solutions that incorporate generative AI into user experiences that meet the needs of our Grainger team members
• Understand the emerging AI and ML landscape and its impact on User Experiences and share perspectives
• Facilitate discussions with users and stakeholders to define experience needs that drive customer value and support early product definition
• Create early-stage concepts that drive discussion, feedback, and alignment
• Translate business requirements and user needs into tangible interaction designs through detailed user flows and annotated wireframes
• Understand technical and business constraints, provide input on prioritization, and scale designs for iterative release to ensure user needs are met in each iteration
• Evaluate current experiences and provide recommendations for improvement
• Communicate design decisions, rationale, and consideration for how the experience may evolve through ML when presenting work
• Develop documentation for design standards and guidelines for UX for AI-driven experiences
• Plan and conduct user research, user testing and secondary research

Requirements

• Formal education in Human Centered Design, Human-Computer Interaction (HCI) or related field
• 3+ years of UX experience working with an agile product team; corporate B2B experience preferred
• A deep understanding of design, usability, and research best practices
• Solid knowledge of how user experience best practices can improve ML and AI-based solutions
• Experience designing for complex business processes
• Experience contributing to a pattern library or design system
• A passion for learning about and implementing AI-driven UX
• Proficiency in common wireframing tools
• Strong written, verbal, and presentation skills
• Strong facilitation skills
• Initiative to proactively plan and execute work
• The ability to make thoughtful decisions when faced with ambiguity
• Work samples that show how you broke down complexity, empathized with the user, and balanced user needs, business needs, and technical considerations

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents