About the position
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online by giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Within Amazon, the Selling Partner Services's (SPS) goal is to enable third-party Sellers of any size by helping them build the business they want. We are the Core Selling Partner Experience (CSPE) team which defines, implements, and enforces quality standards for all Amazon-built experiences for all SPs worldwide. We are seeking a highly skilled and experienced Senior User Experience (UX) Researcher to join our team and drive world-class research. The ideal candidate is customer-obsessed, detail-oriented, and passionate about solving complex problems. You should be comfortable with ambiguity, enjoy building from scratch, and be able to tackle challenging issues efficiently. As a Sr. UX Researcher, you will be a key strategic partner to product and design teams, driving user-centered design and decision-making across the organization. You will deliver impactful research for major products or services, shaping our product strategy through data-driven insights.
Responsibilities
- Design and execute a variety of qualitative and quantitative research studies throughout the product lifecycle, including user interviews, usability testing, contextual inquiries, surveys, and more.
- Analyze and synthesize insights from diverse data sets, including behavioral data, surveys, and qualitative interviews, to uncover high-impact insights and identify trends and patterns.
- Translate research findings into compelling narratives and actionable recommendations that drive product improvements and business strategy.
- Partner closely with product, design, and engineering teams to align on research goals, inform key decisions, and ensure a customer-centric approach.
- Influence product strategy by identifying research opportunities for new and existing business initiatives, including contributions to Press Releases and Working Backward documents.
- Drive research goals and research programs across multiple stakeholders and teams, managing complex relationships and building consensus when faced with discordant views.
- Deliver well-structured and insightful reports to stakeholders, peers, and senior leaders, potentially contributing to organizational strategic planning efforts.
- Stay informed on industry trends and emerging research methods, implementing innovative approaches as appropriate and sharing knowledge with the team.
- Contribute to the strategic planning of the UX research roadmap and help evolve research practices to meet changing business and user needs.
Requirements
- Advanced degree in Human-Computer Interaction, Psychology, Anthropology, or related field
- 7+ years in user experience research
- Extensive knowledge of various research methodologies and when to apply them
- Strong analytical skills with the ability to derive clear insights from complex data sets
- Excellent communication and presentation skills, with the ability to tailor messages to different audiences
- Demonstrated ability to influence product decisions and strategy
- Experience working with cross-functional teams and managing stakeholder relationships
- Proven track record of delivering impactful research that drives product improvements
- Ability to balance research rigor with the need for quick, actionable insights
- Comfort with ambiguity and ability to work independently in fast-paced environments
Nice-to-haves
- Advanced degree (MS/PhD) in Human-Computer Interaction, Psychology, Anthropology, or a related field
- Experience with a variety of user research tools (e.g. remote testing platforms, diary studies, analytics tools, survey tools, etc.)
- Strong written and storytelling skills to effectively communicate research findings
- Passion for understanding the latest learnings and innovations in behavioral science, research methods, and UX design and applying these to your work
- Experience with large-scale, global research projects
- Background in B2B research
- Research in Non-US markets
Benefits
- 401k
- health_insurance
- dental_insurance
- vision_insurance
- life_insurance
- disability_insurance
- paid_holidays
- paid_volunteer_time
- tuition_reimbursement
- employee_stock_purchase_plan
- professional_development
- employee_bonus_referral_program
