Staff Enterprise Application Engineer (multiple positions)

Full-time

Chicago, IL

About the position

The position involves owning the overall support process and activities under the eDelivery ecosystem, which includes multiple Enterprise applications. The candidate must possess in-depth knowledge of the suite of enterprise applications under the eDelivery ecosystem, their functionalities, and interdependencies, ensuring uninterrupted fulfillment of commercial orders from ERP and service orders from CRMs. The role requires leading, mentoring, and managing complex, multi-disciplinary teams in resolving high-profile outages/application incidents, leveraging contingent worker support teams and internal supporting organizations. The focus is on Problem Management, delivering continuous availability of the eDelivery platform and related infrastructure. The candidate will participate in domain technical and business discussions regarding future architectural direction for the eDelivery ecosystem from an operations and support perspective. Responsibilities include leading application monitoring and outage reporting, interacting with cross-functional and Platform teams to identify integration issues, introducing process changes and technologies, designing user-friendly dashboards, and providing strong leadership to the Problem and Incident management teams. The role also involves creating a culture of customer focus and high performance, ensuring conformance to Operations support standards, and building strong team relationships with multiple stakeholders.

Responsibilities

• Own the overall support process and activities under eDelivery ecosystem.
• Ensure uninterrupted fulfillment of commercial orders from ERP and service orders from CRMs.
• Lead, mentor, and manage complex, multi-disciplinary teams in resolution of high-profile outages/application incidents.
• Focus on Problem Management and deliver continuous availability of the eDelivery platform.
• Participate in technical and business discussions regarding future architectural direction.
• Lead application monitoring and outage reporting.
• Interact with cross-functional and Platform teams to identify and resolve integration issues.
• Introduce process changes and technologies for world-class operations.
• Design intuitive and user-friendly dashboards.
• Provide strong leadership to the Problem and Incident management teams.
• Create a culture of customer focus and high performance.
• Build strong team relationships with stakeholders.

Requirements

• Bachelor’s degree or equivalent in Computer Science, Sciences, Technology, Engineering, Math or related.
• Six (6) years of experience in software applications development, business systems support, or a combination thereof.
• Experience in ERP systems such as PeopleSoft or Oracle Apps.
• Domain experience and functional knowledge on various business processes such as Order to Remittance (OTR).
• Experience leading and managing support of business fulfillment processes across multiple enterprise applications.
• Experience solving challenging issues in high-pressure environments.
• Experience using SOAP and GraphQL or REST APIs.
• Experience with middleware technologies such as BOOMI or API Gateways.
• Experience in Data modeling, ETL processes, and data mapping.
• Experience in security protocols and best practices for secure integration.
• Experience developing chatbots or AI-driven applications.
• Proficiency in programming languages such as Python.
• Experience with cloud solution approaches.
• Ability to write SQL queries and understand database concepts.
• Experience working on user-friendly analytics platforms like Spotfire or Tableau.
• Understanding of data visualization principles.

Benefits

• Professional development opportunities.
• Challenging careers.
• Competitive compensation.