Staff IT Engineer

About the position

Circle is a financial technology company at the epicenter of the emerging internet of money, where value can finally travel like other digital data - globally, nearly instantly and less expensively than legacy settlement systems. This ground-breaking new internet layer opens up previously unimaginable possibilities for payments, commerce and markets that can help raise global economic prosperity and enhance inclusion. Our infrastructure - including USDC, a blockchain-based dollar - helps businesses, institutions and developers harness these breakthroughs and capitalize on this major turning point in the evolution of money and technology. Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: Multistakeholder, Mindfulness, Driven by Excellence and High Integrity. Circlers are consistently evolving in a remote world where strength in numbers fuels team success. We have built a flexible and diverse work environment where new ideas are encouraged and everyone is a stakeholder.

Responsibilities

• Help maintain and improve our SaaS systems, network infrastructure, and end-user support for all remote workers worldwide.
• Collaborate with cross-functional stakeholders to develop and implement AI tools and integrations, as well as other projects as identified.
• Implement automation to make IT processes repeatable, scalable, and secure.
• Use standalone code, webhooks, or API integrations to optimize and interconnect our SaaS environment.
• Guide 'build vs. buy' decisions for integrations and tooling for IT and other departments.
• Collaborate with cross-functional teams (e.g., product, engineering, marketing) to identify and prioritize AI opportunities.
• Oversee the entire lifecycle of AI projects, from ideation and design to deployment and monitoring.
• Apply the grease of automation to the squeaky wheel of processes for IT and our cross-functional partners.
• Work with IT leadership to help drive functional areas of IT through process and technology.
• Collaborate with IT teammates and other stakeholders to mature our ITIL processes.

Requirements

• Exceptional interpersonal and communication skills.
• 7+ years of experience in IT.
• 4+ years of experience in a customer service environment.
• 4+ years of experience working with Okta as an IDP and IAM service.
• Deep understanding of SSO and a strong security background.
• Strong familiarity with working within ITIL framework.
• Ability to define, drive, and deliver complex projects.
• Understanding of AI concepts, including machine learning, deep learning, and natural language processing.
• Hands-on experience with AI tools and platforms (e.g., ChatGPT, Gemini, cloud-based AI services).

Benefits

• Base Pay Range: $130,000 - $170,000
• Equal opportunity employer
• Diversity and inclusion initiatives
• Accommodations for disabilities during the interview process