Staff Product Designer

About the position

As our Staff Designer on the Learner Success team, you will contribute to our UX strategy and execution for Udemy's global consumer and B2B learning products. Udemy's unique blended model is powered by the synergy between our global D2C marketplace and our B2B business, and design leadership experience in (one or more of) the Ecommerce, B2B and Subscriptions spaces is essential. Udemy was a first mover in the creator economy, and our success is rooted in our ability to transfer knowledge effectively and authentically between our expert practitioner instructors and our learners. Leveraging the latest advances in ML and learning science, we are constantly developing new ways to deliver learning outcomes. You will help frame and present these new offerings to our learners, business partners, and instructors around the world.

Responsibilities

• Leverage expertise and collaborate with a cross-functional team spanning consumer research, data science, product management, and engineering to test, iterate and launch features that advance our mission
• Drive the design process and quality by taking solutions through multiple iterations and feedback rounds to ensure the best user experience
• Seek and translate qualitative and quantitative insights into opportunities, consider cross-functional dependencies and make informed recommendations when solving problems
• Validate solutions through research and user feedback, evaluating and understanding the impact, gaps, and opportunities for improvement
• Facilitate the team's efforts to solve priority problems and opportunities through workshops and other ideation methods
• Balance business needs and user needs, while drawing on deep product design expertise, evaluating new risks and opportunities as they arise
• Support and advise on solutions across multiple projects - shipping at scale
• Prioritize and complete work with some autonomy, seeking occasional input from leads and stakeholders
• Apply big-picture thinking to break down ambiguous opportunities into an actionable roadmap
• Give and solicit feedback in order to continually raise the bar for quality and craft
• Embrace a culture of experimentation and A/B testing

Requirements

• 8+ Years of Product design / UX design experience, with some experience in mobile design
• A portfolio of end-to-end product design work that showcases your involvement, from research and discovery to visual design and engineering implementation
• Expertise in driving stakeholder relationships with Product Managers, Researchers and Engineers in previous roles
• Excellent interaction design, visual design, and prototyping skills
• Experience showcasing an end-to-end design process across multiple projects, that include interaction and visual design artifacts, multiple iterations, and high-fidelity prototypes
• Track record of designing and shipping products and leading projects to successful outcomes for global users and the business
• Ability to navigate ambiguity, and drive clarity that brings the user, technology, and business together
• Excellent English oral and written communication skills, including the ability to articulate and present rationale behind your design decisions
• Experience influencing and presenting to senior leaders