Staff Product Manager

About the position

GoFundMe is seeking a Staff Product Manager who is passionate about our mission to help people help others. This role will be part of the product management team and will ideate, develop and launch products that drive value to millions of people. We value customer obsession, out of the box thinking, grit, positive impatience, and behaviors that earn trust with internal partners and customers alike. This is a hybrid role that requires 3 days per week at the office, and we are therefore only able to consider candidates who are located or willing to relocate to San Francisco, CA.

Responsibilities

• Drive and lead strategic product initiatives, with significant visibility into the company leadership and make meaningful impact in the company and the greater market.
• Responsible for all stages of product development and delivery, including: ideation, research, business modeling, technical specifications, building, launching, measuring, optimizing and scaling.
• Be the advocate for our customers and understand the needs of our community to build delightful experiences.
• Break down sophisticated challenges into a clear sequence of actions, make trade-off decisions while balancing the nuances of implementation details and time-to-market needs.
• Use qualitative and quantitative analysis to drive product and go-to-market decisions.
• Accountable for product vision, Cost / ROI analysis, strategy, development, and successful execution of new product initiatives and features to drive IMPACT.
• Work cross-functionally with engineering, design, data, research, marketing, security, legal, and other teams to build out an amazing product.
• Articulate the problem you’re solving, the vision you are going after, write crisp and clear requirements and communicate the strategy, plan, challenges and constraints to senior management and various collaborators.

Requirements

• 5-8 years of experience as a product manager, delivering impact at your positions with progressing responsibility and ownership.
• A consistent track record in building, launching and scaling successful products.
• Hands-on experience in go-to-market strategy and delivery, great understanding of customer acquisition via online channels (paid ads, social).
• Hands-on experience working closely with customers, analyzing their needs, diving deep into consumer behaviour, industry trends and collaborating with the research teams.
• MBA from a leading program, ideally with a focus on technology and/or entrepreneurship.
• BA/BS degree in a technical field is a strong plus.
• Prior experience in management consulting is a strong plus.
• Able to operate independently, multi-task, manage ambiguity and able to perform well at a fast pace and under pressure.
• Strong communicator with the ability to bring people together to define a common vision and plan for action, present to senior leadership and drive delivery tracks.
• Humility, willingness to listen, collaborate and iterate.

Nice-to-haves

• Experience in a mission-driven organization.
• Familiarity with product-led growth strategies.

Benefits

• Competitive pay and comprehensive healthcare benefits.
• Financial assistance for hybrid work, family planning, and commuting.
• Generous parental leave and flexible time-off policies.
• Mental health and wellness resources.
• Learning, development, and recognition programs.
• Diversity, equity, and inclusion initiatives.
• Volunteering and Gives Back programs.