About the position
This position is for a staff IT Support technician who will work under moderate supervision at Collins Aerospace in Windsor Locks, CT. The role involves supporting, maintaining, developing, and troubleshooting operational network computer and telecommunication systems, as well as related hardware and software components. The technician will conduct moderately complex documentation activities and coordinate the installation of hardware and software. Additionally, the technician will assist in orienting, training, and assigning work to technical and business support employees. The technician will perform hardware and software installations, upgrades, and maintenance of network computer systems, components, and applications. They will also implement measures to improve the performance, security, and availability of computer systems and applications. Monitoring and documenting operational statistics such as usage, performance, security/access, errors, and availability will be a key responsibility. The technician will ensure that business data and systems are adequately protected and backed up according to existing procedures and guidelines. In this role, the technician will install, configure, troubleshoot, and maintain end-user systems and applications, while staying updated with the latest technology developments to ensure best practices are applied. Participation in projects with other IT departments and external vendors will also be part of the job. The position is onsite, and the technician will have the opportunity to foster relationships with peers globally and work closely with Network Administrators to monitor and troubleshoot local area networks.
Responsibilities
- Support, maintain, develop, and troubleshoot operational network computer and telecommunication systems.
- Perform hardware and software installations, upgrades, and maintenance of network computer systems and applications.
- Implement measures to improve the performance, security, and availability of computer systems and applications.
- Monitor and document operational statistics of computer systems, applications, and hardware.
- Assist in developing and enhancing network computer systems, operating systems, applications, and components.
- Ensure business data and systems are adequately protected and backed up according to procedures.
- Install, configure, troubleshoot, and maintain end-user systems and applications.
- Stay updated with the latest technology developments and best practices.
- Participate in projects with other IT departments and external vendors.
- Conduct moderately complex documentation activities.
Requirements
- Must be authorized to work in the U.S. without sponsorship now or in the future.
- Typically requires an AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience.
- Experience working with high schoolers.
- Ability to occasionally lift and/or move up to 10 pounds.
Nice-to-haves
- Commitment to provide positive customer interactions.
- Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form.
- Ability to diagnose problems involving several concrete variables in standardized situations.
Benefits
- Loan repayment program
- Disability insurance
- Health insurance
- Dental insurance
- Flexible spending account
- Tuition reimbursement
- Paid time off
- Adoption assistance
- Parental leave
- Employee assistance program
- Vision insurance
- 401(k) matching
- Flexible schedule
- Life insurance
- Pet insurance
