Staff Technical Writer, Google Cloud, Data Portfolio

Full-time

New York, NY

Web Search Portals, Libraries, Archives, and Other Information Services

About the position

Technical writers communicate complex information clearly, concisely and accurately, and without relying on jargon. As a technical writer, your role involves tasks such as writing conceptual overviews and procedures, reading and writing example code, or updating help center queries and FAQs. Technical writers play a big part at Google. They are a key link between developers, marketing associates, developer advocates, as well as all the external users and developers, tying together many vital but disparate parts of the Google ecosystem. You develop complex, in-depth communications for internal and external audiences and manage projects that involve coordinating multiple junior writers.

Responsibilities

• Plan, design, write, and publish technical documentation including critical customer user journeys, concepts, how-to guides, and API reference documentation for enterprise customers.
• Work closely with Product Managers (PMs), Engineering Leads, UX researchers, and User Interface partners to identify the critical user journeys and create information architectures that help customers through those journeys.
• Collaborate with the Data iX writers to refine ways of working to deliver best customer experience.
• Perform content audits, including gap analysis, metrics analysis, engaged analysis, etc.
• Balance multiple, engaged priorities in a changing environment.
• Mentor and support other writers across the Data Analytics, Databases, and Storage teams.
• Collaborate closely with other writers and other functions (e.g., UX, Customer Engineers, Solutions Architects, PMs) to research customer needs, plan and prioritize content to fit the scenarios, and then bring that content to fruition.

Requirements

• Bachelor's degree in a relevant field, or equivalent practical experience.
• 10 years of experience creating content for technical audiences (e.g., developer documentation, Computer Science course material, or IT administration playbooks).
• Experience writing in HTML or Markdown.

Nice-to-haves

• Experience developing and delivering various content assets and processes across multiple teams.
• Experience working on process and quality improvement projects across content teams and partner teams.
• Experience optimizing content sets for search and discoverability (SEO).
• Experience using analytics and measuring results using key performance indicators.
• Experience with Databases, Data Analytics, SQL, and Cloud products and Unix environments.
• Ability to discuss the scope of deliverables and content requirements with stakeholders.
• Excellent communications and teamwork skills and strong initiative and the ability to navigate ambiguity, support multiple projects, and meet deadlines in a changing environment.

Benefits

• The US base salary range for this full-time position is $149,000-$223,000 + bonus + equity + benefits.
• Salary ranges are determined by role, level, and location.
• Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.