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Google - San Francisco, CA

posted about 1 month ago

Full-time - Senior
San Francisco, CA
Web Search Portals, Libraries, Archives, and Other Information Services

About the position

At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." User Experience Researchers (UXRs) make this possible. Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the needs, attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google's businesses. As a User Experience Researcher (UXR), you'll help your team of UXers, product managers, and engineers understand user needs. You'll work with stakeholders across functions and levels and have impact at all stages of product development. You'll play a critical role in creating useful, usable, and delightful products. You'll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis. The UXR community at Google is unique and will help you do your best work. You'll have the opportunity to work with and learn from UXRs across Google through regular meetups, mentor programs, and access to internal research tools. Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We're made up of multiple teams, building Google's Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale.

Responsibilities

  • Collaborate with Designers, Product Managers, Engineers and other User Experience Researchers (UXR) to create industry-leading products that deliver value for the people who use them, and for Google's businesses.
  • Explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys and usability testing.
  • Partner with Quantitative UX Research to deliver mixed-methods research.
  • Advocate research findings to diverse audiences through written reports and in-person presentations.
  • Lead community and practice development for the Qualitative UXR Discipline within Search Ads.

Requirements

  • Bachelor's degree or equivalent practical experience.
  • 8 years of experience in an applied research setting, or similar.
  • Experience with research design utilizing various methods (e.g., usability studies, contextual inquiry, surveys, etc.).

Nice-to-haves

  • Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, a related field or equivalent practical experience.
  • 10 years of experience conducting UX research on products.
  • 7 years of experience working with executive leadership (e.g., director level and above).
  • 5 years of experience managing projects, and working in a matrixed organization.

Benefits

  • 401k
  • 401k_matching
  • dental_insurance
  • health_insurance
  • vision_insurance
  • life_insurance
  • disability_insurance
  • paid_holidays
  • paid_volunteer_time
  • tuition_reimbursement
  • professional_development
  • employee_stock_purchase_plan
  • performance_bonus
  • sign_on_bonus
  • unlimited_pto
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