About the position
Join OTG as a Starbucks Daily Operations Lead and drive a new type of travel hospitality experience. Discover career opportunities in a unique hospitality environment with some of the industry's best compensation and benefits, including PTO, Healthcare, and a competitive 401k match. OTG has launched an exclusive new partnership with Starbucks to further revolutionize airport hospitality by pushing the boundaries of excellence and innovation. With more than 300 in-terminal dining and retail locations across 10 airports in the USA and Canada, OTG and its 5,000+ crewmembers serve millions of travelers each year. By joining our OTG Starbucks team, you'll discover endless opportunities to explore, learn and realize your greatest potential in some of the most exciting hospitality environments around. Our people drive our experiences, so we offer our crewmembers some of the best compensation and benefits in the industry. There has never been a more exciting time to connect with us!
Responsibilities
- Assist the store manager in executing store operations during scheduled shifts.
- Deploy crew members and delegate tasks to create the OTG Starbucks experience.
- Provide guests with prompt service, quality beverages, and maintain a clean, safe, and comfortable store environment.
- Act with integrity, honesty, and knowledge that promote the culture, values, and mission of OTG.
- Maintain a calm demeanor during periods of high volume or unusual events.
- Anticipate customer and store needs by constantly evaluating the environment and customers for cues.
- Communicate information to the manager to create the OTG experience during each shift.
- Assist with new crew training by positively reinforcing successful performance.
- Deliver the OTG experience to all guests by acting with a guest comes first attitude.
- Follow OTG cash handling and cash register policies and procedures.
- Maintain a clean and organized workspace.
- Provide quality beverages, whole bean, and food products consistently.
- Communicate product outages, equipment issues, or quality of service problems to the manager.
- Maintain regular and punctual attendance.
- Engage with and understand guests, discovering and responding to their needs.
- Perform many different tasks within the store during each shift.
- Provide feedback to the store manager on partner performance during the shift.
- Create a positive learning environment by providing clear, specific, timely, and respectful coaching.
- Develop positive relationships with the crew team.
- Execute store operations during each shift.
- Organize opening and closing duties as assigned.
- Follow up with crew during the shift to ensure the delivery of the OTG experience.
- Utilize operations tools to achieve operational excellence during the shift.
- Maintain a clean, neat, well-groomed appearance.
- Respond to Cashiers' requests and other functions for customer service.
- Other duties as assigned.
Requirements
- Must be at least 18 years of age.
- Fully conversational in English.
- Must obtain ServSafe certification or equivalent within 30 days of being hired.
- Able to lift 35 pounds in weight.
- Must be able to stand for extended periods, to stoop, kneel, and crouch.
- Must be available to work varied hours/days, including nights, weekends, holidays, and bad weather conditions.
- Must be able to operate kitchen equipment, including espresso machines and grinders.
- Ability to learn quickly.
- Ability to direct the work of others.
- Effective oral communication skills.
- Strong interpersonal skills.
- Ability to work as part of a team.
- Ability to build relationships.
- Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply.
- Ability to work full time, including variable hours.
Benefits
- PTO
- Healthcare
- Competitive 401k match
