About the position
At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Station Operations Coordinator in our Ground Handling Department. The primary responsibility of the position is to allocate the daily staffing to flights and flight-related tasks. The Station Operations Coordinator also utilizes staffing programs and other resources to identify needs for day-of operational requirements and provide various reports. The successful candidate will have strong decision-making skills and be familiar with Microsoft Office Suite. This position will report to the Station Management.
Responsibilities
- Drive operational excellence in a safety-conscious environment
- Effectively allocate resources and provide appropriate support to enable team members to deliver on operational goals
- Allocate resources in accordance with Collective Bargaining Agreements and local policies
- Utilize staffing programs and other resources (i.e. Prime, GET, RNV, Sabre) to identify needs for day-of operations and provide required reports
- Understand the corporate culture, policies, and goals while taking measures to implement these into daily work routines
- Administrative duties, including daily/weekly/monthly reports
- Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems
- Conduct other station coordination duties and responsibilities as required
Requirements
- Ability to bring out the best performance in the workforce through proactive employee engagement
- Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Ability to monitor and assess performance of self, team members, and the operation to make improvements or take corrective action
- Ability to work well with all levels of management and frontline staff
- Strong decision-making skills
- Ability to work independently, set and meet own deadlines
- Ability to prioritize and execute with a sense of urgency
- Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
- Familiarity with Microsoft Office Suite
Nice-to-haves
- Previous experience in airline customer service or staffing allocation
- Previous experience with GS RealTime
- Working knowledge of Air Operations Area (AOA)
- Working knowledge of company policies and automation applications
Benefits
- Paid training
- Holiday pay
- 401(k)
- Vacation
- Family travel on the American Airlines network
- Medical and dental available
