Store General Manager - Bastrop, TX

About the position

The General Manager is responsible for leading through Petco’s vision of 'Healthier Pets. Happier People. Better World.' in order to develop a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health, and proper care of all animals. The GM leads a team of Pet Care Center managers, leaders, and partners and is accountable for all aspects of managing a single Pet Care Center. The General Manager drives their business through a focus on people (talent acquisition, training, and development), performance (guest service, sales, and expense control), and process (standard operating procedures and policies), which will result in overall profitability. This position requires a passion for pets, ability to inspire and lead a team, focus on process excellence, and a drive for results.

Responsibilities

• Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty.
• Attract, hire, and retain a diverse team of top talent.
• Train, coach, and develop leaders and hourly Pet Care Center partners in all areas and functions required to run the store efficiently and to Petco standards.
• Create a professional environment that inspires and encourages the growth and engagement of partners.
• Lead and implement a positive culture of teamwork, inclusion, and collaboration.
• Ensure quick and courteous service to all Petco guests.
• Responsible for all partner performance management in the Pet Care Center.
• Meet or exceed goals related to total Pet Care Center sales, profitability, and operational excellence.
• Schedule and adjust labor hours & payroll to maximize productivity.
• Review and interpret financial and operational reporting regularly.
• Identify underperforming metrics and develop strategies to improve and grow the business.
• Market the Pet Care Center and its products, oversee planning of on-site and community events.
• Ensure the proper health, appearance, welfare, and proper handling of all animals.
• Ensure merchandise is properly priced, displayed, and stocked according to inventory levels.
• Complete and submit accounting, inventory management, and payroll paperwork in a timely manner.
• Maintain the Pet Care Center's appearance adhering to Petco operational standards and safety procedures.
• Protect Petco pets & merchandise and minimize loss by ensuring all Pet Care Center standards are met.
• Ensure Pet Care Center is opened/closed in accordance with policies and procedures.
• Model leadership and selling behaviors to Pet Care Center partners and associates.
• Ensure Petco policies, procedures, and safety standards are closely observed and executed.
• Establish and promote a culture that encourages partners to seek and formulate ideas.
• Ensure a strong talent bench with partners who can successfully execute the company’s plans.
• Lead our team in a way that is committed to high standards within a fun working environment.

Requirements

• High school diploma or its equivalent (GED).
• Proficiency in basic business & finance acumen, analysis, and problem-solving skills.
• High focus on people development & guest service.
• Excellence in communication and computer skills.
• Three or more years of management experience or equivalent.
• Previous retail management experience preferred.
• Working knowledge of general business practices.
• Strong organizational skills.
• Aptitude for demonstrating strong customer service and the ability to instruct others.
• Professional appearance and demeanor.
• Genuine interest in all kinds of animals.
• Must be licensed to operate a motor vehicle.

Nice-to-haves

• Completion of specific PETCO Management Achievement Program Modules.
• Internal management roles may be required for internal candidates.

Benefits

• Health and financial benefits.
• 401K.
• Incentives.
• PTO.